I had a 4-night reservation over the Christmas weekend. Two days before my scheduled arrival I called to confirm as I always do when traveling. I was told that a party with a block of rooms decided to stay longer so my reservation was cancelled, and they would move my reservation to another hotel. Two days before Christmas in Denver Co didn't leave a whole lot of choice! Was moved to another hotel 9 miles from where I needed to be. It was located in a very industrial area, close to nothing. Made it very inconvenient for my son to get me to and from his home and to the airport for departure. I wonder what would have happened had I not called ahead to confirm and just showed up to find out I was cancelled? The staffer that handled my call said she was going to call me the next day, really...why wait another day on Christmas weekend when hotels are filling up by the hour that weekend? I'm very disappointed in this Comfort Suites policy to cancel people's reservations just because a group decides to stay longer, especially on a holiday like Christmas. As a frequent traveler I've been told by hotels that they were fully booked, and I couldn't extend my stay.
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