Derby Midland Hotel, BW Signature Collection

I booked the derby midland (previously the Hallmark hotel) a year before my trip. I had a booking confirmation and no further communication from the hotel. When I got there I was told that it was closed to the public and that my booking was a scam. It seemed pointless but I got in contact with the booking agent and they apologised and immediately refunded me. Now tell me what kind of a scam artist gives refunds? This was obviously bs from the hotel who had either double booked, rethought the price or given rooms to asylum seekers as others have pointed out. Whatever the reason they did not communicate this to either me or the booking agent. I’m just lucky I was able to get a refund and book another hotel in derby or my weekend would have been ruined! AVOID THIS HOTEL AT ALL COSTS - YOU HAVE BERN WARNED.

Booked this about 4 weeks ago after reading some reviews saying it’s closed down we didn’t bother travelling. But no email no refund as yet from best western trying to get a response from them is like trying to win the lottery they don’t deserve custom if this is there attitude towards customers

Well there is not much to say apart from maybe they should let their guests know they are actually closed before letting them book and waste time and money on petrol. (Unable to contact by phone) A rare break away was ruined and restaurant booking had to be canceled. No where else available in derby :(

Perfect location for a short break. Staff were friendly and worked around Covid restrictions to make the stay v pleasant. A bit tricky to find the car park on arrival Breakfast although plated was excellent.. v well cooked with choice of items available.

The hotel is close to Derby Train Station and it’s an easy walk into Derby City Centre as well. Only downside was the lift was out off order and it was my wife staying and she has health problems which made it a bit hard fir her to get to her room but apart from that she said she will use the Hitel again.

The lifts were out of service. And after booking a suite initially the whirlpool bath wasn’t working either (but luckily they got this fixed before check in!) The reception was unattended for a majority of the time so when we ordered food there was nobody to direct the driver. When we requested towels there weren’t enough staff so we had to go down to reception. The towels - several holes and look like they’ve had them for several years. The bed - four poster which looks nice, however it will creak and it super noisy. Breathe a little heavy and it’s creaking. Overall, would not go back.

Excellent value for money for the price i paid (£35) for an overnight stay. As i needed to catch an early train from derby the next day.the bathroom had a bath and a seperate shower,with plenty of room.the main bedroom was very large with plenty of storage space, as well as having fitted wardrobes as well.

I have read some reviews before booking and hoped I will be a lucky one. It is a 4 start hotel right?I sadly have to confirm that the cleanliness was the worse. Our hotel room furniture was so dusty and the bathroom was dirty, probably not cleaned at all after the previous quest. I went to ask for some wipes so I could clean it myself and feel like it is really clean. The receptionist was probably used to this request as she didn't really say anything, just handed me the wipes. I wish I took some pics of the bathroom too but realised after cleaning it. Having shower was chalanging as there was hardly any water coming out of the shower head and the temperature was changing on its own. I don't mind old fashioned places but I do care about places being clean.

A very pleasant stay, although some of the decor is in need of a refresh. Room was a decent size which you don’t often find these days without having to pay extra. Bed was really comfy and fan was welcome however couldn’t locate the hair dryer, not sure if this was me not looking in the right place or there wasn’t one provided, I would have expected a room with an iron & ironing board would have a hair dryer, would definitely stay again