Extended Stay America Select Suites - Chicago - O'Hare

Very nice person behind the desk. Very helpful and friendly. Room was clean. Free parking. No complaints at all!

There was a blood stain on the sheet and there was no shampoo or conditioner. Really bare bones.

I have never stayed at a hotel where u had to remove your own trash or pay for more towels I stayed 7 days and nights and had to buy my toilet paper and remove my own trash I would never stay here again and front desk is closed at 8 pm until 9am so if your key stops working you have wait forever for someone to come down and make a new one

I reserved two 2 bed rooms for 8 people. I got two rooms with 1 queen bed each. People had to sleep on the floor. No extra pillows or blankets and no person manning front desk at night to get blankets or pillows. I was also charged for rooms with two queen beds. Lady at front desk also lied and said manager said to give me 4 rooms for price of two, which she did not do.

Worst hotel I’ve ever stayed in and I stay in hotels at least 10 days a month

I arrived to a sign on the front door saying the front desk is closed after 10:00 P.M. There was a phone in the entryway. After dialing 0 for assistance and going through the automated menus to check in, I was put on hold for several minutes before being cut off. So, for my non-refundable reservation, I ended up with no place to stay for the night.

Everything will look better if common areas are clean more often.

The general manager was very nice and accommodating

My socks were black in the bottom after staying here each day. Glad I could clean the floor for them. It needed it. I actually did that with paper towels after seeing how dirty it was. I almost left them out on the counter to make a point. I have only stayed in one other place ever that had this problem. Seeing I've stayed in hundreds of places this is not a badge of honor. I would rate this a middle range but that gives a 6 out of 10 and it's a 4.5 - 5. It's tolerable overall but some in this place crank their music so it was like I had my music playing loud for several hours a day. And they also talked so loud with the doors shut I could hear what they said clearly over the t.v. etc. Same person couldn't shut a door without slamming it shut. I guess they like noise.