Desenzano Lake Village

A place with lots to recommend it. Good rooms, fantastic views,good location ruined by inept management. After booking an apartment with one bedroom and a separate living room and checking we were happy with this by using the website and confirming that it fit our requirements we were a bit miffed to find that we were given keys for a studio apartment (both adults and kids in one room). Rather than apologising for the mistake and giving us the correct room the supercilious manager decided to tell us we had “booked the wrong room”. Despite it clearly being the right room on the printed booking we’d brought with us. After our travel agent intervened - we were eventually given a room that *almost* matched the ones shown on the website. The website shows a room with 2 beds and a sofa in the kitchen room. This one had no sofa. We were told by the staff that “all the rooms are the same” so they were either lying to us or they are lying to everyone looking on their website. I think it’s probably the former. As this was far, far from a budget holiday I don’t expect this kind of stress and frustration when arriving. So no matter how nice it may appear on the website I can’t recommend.

Beautiful place, lots to do, many lovely shops, Especially El Mato leather shop where they make belts, purses, bags of any description and some soft furnishings. Lovely couple who deserve your support, look them up.

We were very pleased with this accommodation. Breakfast was plentiful and with a good choice (mostly cold items, but they also make very nice omelettes as you wait). We had one evening meal, which was tasty and beautifully presented. Prices are comparable with other restaurants in town. The staff in the restaurant and on reception (special call-out to Luca and Eugenia) are very pleasant, welcoming and helpful. The room was plenty big enough for 2, with a settee which would have made up as a full-size single in addition. There was a small kitchenette with everything provided for self-catering on a basic level and an electric kettle (take your own tea bags, as there weren't many supplied!) The room had independent facility for both heating and aircon and the bathroom, although very tight, had a lovely power shower and roomy shower cubicle. Heated towel rail and hairdryer provided too. It's about 2 Km to stroll into town. Buses pass, though not sure how convenient the stops are for the hotel, as we didn't use them.

Good location and facilities. Excellent breakfast and useful free mini bus shuttle service. Very friendly staff.

We’re a family from California and we had a great time in this great place. Me and my Husband and ours little daughter had really amazing experience in this Hotel. It was all flawless in the pool and the lifeguard was so pleasant spoken in super fluent English . We recommend it to come here it’s worth it .

Great for a family with toddler. Great location, nice atmosphere, well run, locely staff... would highly recommend the ebikes. Only negative we had a superior 1 bed apartment and stayed for 4 nights. There was no cleaner during our stay, with little goods to clean the apartment makes it a little diifficult

This is a nice property for a family holiday but a good 3 stars and not 4 stars as advertised (not even close). Staffs are friendly, food choices are limited, especially for breakfast, and always scrambled eggs and bacon as warm options and nothing else! They offered us a room which was supposed to be a lake view but it was the garden view and you could have a glimpse of the lake if try very hard! The bathroom is basic and the shower drain was blocked and flooded the whole bathroom on day one! It is ok overall but don't expect a 4 stars hotel room.....

Very nice village right in front of the lake. Beautiful, new mobile homes and great staff.

Struttura eccellente situata in posiziona panoramica con vista mazzafiato. Servizi e personale impeccabili, camera molto bella e ristorante con piatti di qualità. Bellissima la l’area antistante il lago, attrezzata con sdraio e ombrelloni come un vero Beach Club (però con maggiori privacy e comfort). Posizione ottima, proprio davanti al lago e molto vicino al centro di Desenzano. Promosso!