GLo Best Western DeSoto Dallas

It’s was good I like to stay here all my vacation time in near future

This hotel was honestly very clean. 10/10 I will def stay here every time I’m in Desoto. Great location, and only a few minutes from restaurants and especially Walmart.

Last minute stay. Had good reviews but the room had an odd smell, guest were arguing in the hallway and the guest above our room allowed their kids to run, jump and stomp in the room through the evening. We called the front desk to complain but nothing happened. They did this at night and started again around 6am. Crazy. Anyone with children should be on the first floor. That is what I did when my children were young. Always requested the first floor.

I have never been so disappointed in a stay in my life. My spouse developed allergies after we got here and we went to get a steam machine. The next day we got a call saying we had a smoking alert. Both of us are nonsmokers. They said someone would come check our room and we asked them to please do so. Two Hispanic people came to our room and stood in our doorway speaking Spanish and walked out. They never even came all the way into the room. We heard NOTHING else about it. I asked the front desk attendant the following morning if everything was ok or if we needed to move rooms because of the faulty detector and they said that everything was okay. Then, we received a $100.00 charge out of the blue. We went to the front desk every day for three days asking what this was about. We kept being told “someone will call you and sort this out.” No one ever did. One girl tried to help and said “If they thought you were actually smoking you would be kicked out, so I’m sure it will be returned to you.” This was the first time anyone mentioned it being a smoking fee. Finally, I tracked down the front desk manager, Terry, and she sent a front desk attendant up to our room, Sai, and he went down and told her our room was fine and didn’t smell like smoke and neither did we. She told us to recreate the alarm to get our money back. I’m so offended after spending $1000 on this stay. We’ve already packed up and will never return even though we are here often. Its not about the money.

A+ Hotel! Staff were very professional and overall a very clean and welcoming hotel! Will be staying here again the next time we come to Dallas.

Very nice property and excellent service. We lost some drink in the fridge and staff help us to get it after checkout.