Ella Mount Heaven

Персонал отеля был очень приятным, но были некоторые проблемы с чистотой и комфортом помещений. Иногда в отеле есть места для водителей, поэтому я забронировал номер по рекомендации водителя, но в следующий раз останавливаться там не хочу. • В соседнем номере перед входом проходила вечеринка, и было шумно, поэтому мы попросили сменить номер. Даже после переезда было шумно, потому что на улице пели караоке. - В душевой было мертвое насекомое, похожее на таракана. - В душевой пахло канализацией. - В душе не текла горячая вода. • Разнообразие и вкус шведского стола не очень хорошие. • Пейзажи великолепны.

Not so good.

Stayed at Ella Mount Heaven during our Sri Lanka family trip. The hotel has a peaceful atmosphere with beautiful mountain views, especially from the rooftop restaurant area. Check-in went smoothly and the staff members were helpful during our stay. The room was reasonably comfortable and clean, and the hotel provided one king bed and one single bed which was convenient for our family. Room service was also good. However, there were some areas that could be improved. The hotel did not accept payment in USD and only accepted local currency with a slightly higher exchange rate than expected. Wi-Fi connection was very weak during our stay, and even after requesting assistance, there was no noticeable improvement. Mobile data was also weak in the area, so stronger hotel Wi-Fi would really help guests. We also experienced a small water leakage issue inside the room, although it was attended to after informing the staff. The air conditioning unit had noticeable noise and was not cooling strongly, although the cool Ella weather made it manageable for us. Breakfast options were limited, with no buffet available and only a small à la carte selection. Overall, it was a decent value-for-money stay mainly because of the peaceful environment and beautiful mountain views.

Worst Hotel I've stayed at during mu honeymoon. Such a shame as well as I was really looking forward to Ella. Apart from the amazing view, its a complete dive Here are a list of things which made us have the worst stay Toilet didnt flush No hot water Bad customer service, we called them 3 times and they kept ignoring us Breakfast was awful, dry and infested with flys We had 3 cockroachs in our bathroom A giant fan drum on our balcony which kept going off every 20 minutes so no sleep Also the staff or other guest kept shouting outside our room at 1am Hotel was an absolutely JOKE. Just because they have great views, they think they can operate a hotel with the worst service. When I suggested to manager, he goes thanks for the feedback, we will discuss this in the next managers meeting haha....WHAT A JOKE!!!! Dont every stay here!!!

Almost perfect. We recently stayed at Mount Heaven and had a lovely experience overall. The property offers great amenities and our room was spacious, comfortable, and luxurious. The staff were exceptional, extremely friendly and always ready to help. the main restaurant for the warm, attentive service throughout our stay. A special thank you to Sunil Resident Manager

Checked in 28 September Very clean Only guests in hotel so no buffet Not a lot of choice being vegetarian- noodles, rice is veg curry!! Desert choice was fruit and ice cream Ordered breakfast for the next day-cereal, omelette, toast, sausages, vegetables and fresh fruit Got pancakes, just in name French toast, sausages, vegetables s as nd fruit as we were walking out of the dining area !!

We stayed at the hotel for one night. We booked a room with a pool, but the pool was inside the room. There were bedbugs in the room, we changed rooms. The rooms were dirty, old and disgusting. The service was very unfriendly, the staff hardly spoke to the guests. They did not help the guests. There were a lot of birds and a bat flying inside the restaurant. They were all over the place, so I did not feel like eating anything from the restaurant. The atmosphere in this hotel is very unpleasant. A creepy hotel overall. I can't think of anything good to say no matter how hard I try. Don't book!!!

The incredible awesome team at Mount Heaven hotel in ella. The staff made our visit a memorable and enjoyable experience. The service and attention to detail was impeccable. The food is amazing. And cocktails in ella chill restaurant and rawana pool club was great too. Surroundings of course need no mention it's breath taking ! Love from all of us.