Domaine de Divonne

From the lukewarm welcome, to the "tired" infrastructure and then changing rooms at 1am, this weekend getaway was far from what one would expect from a 4 star hotel. The staff looked tired and fed-up, some tried their best but the welcome was not very welcoming. The room (a superior room) needed a refresh and the outside and pool look as if they haven't even seen a lick of paint for 40 years. The worst was at midnight when we returned to our room - to find we were on the 1st floor directly above a very very noisy wedding. It was absolutely impossible to sleep it was so loud. When asked reception, they informed us that it was planned until 3am but they can't change our room as the hotel was full. This turned out to be untrue as after a visit to reception, we were "miraculously" found another room far from the noise - but we had to move ourselves as there were no staff about. There were many rooms that still had the "covid" seal on them, so it was far from full. In the morning, embarrassed apologies "but we can't do anything about it" - they could have at least informed us of the party or directly put us in a room far from it. Several other couples also complained about the noise who weren't given new rooms - very poor customer management.

The hotel was really good, exceeding our expectations. It is still a grand hotel, designed in the 20’s and 30’s in an art deco style, with the building and furniture showing some art nouveau, Bauhaus and Viennese furniture design elements. The public areas and rooms are therefore really interesting. It is well maintained, clean ( a few small areas could be cleaner), with practical friendly staff. We did not eat there as the breakfast was a bit over our budget at 22 SF per person and the restaurants were closed. There are plenty of restaurants nearby. The room rate was very reasonable. We would definitely return.

We had to stay overnight near Geneva airport unexpectedly after an incident shut the airport and choose the Domaine d Divonne. They were welcoming and friendly. In the morning we were having real problems getting a taxi back to the airport and Bruno on reception was brilliant. He phoned around taxi companies, other employees etc and managed to get us a taxi when it looked like we might miss our rescheduled flight. Excellent service, thank you

wonderful step into the past but with everything you need to have a beautiful stay. Summer evenings at the pool after a long day is definitely a plus. Staff very friendly and very attentive

Went for brunch today and it was a bitter disappointment. The omelette was tasteless; the orange juice was industrial and full of sugar (we expected it to be freshly squeezed) The mushroom risotto was over cooked The room itself is quite pretty and service is very good Still for the price we paid we expected a higher standard of cooking We left the place bitterly disappointed

We went today for a brunch for 3 people that cost Euros200. The service was very good and our waitress even if she was a trainee. Now the food options were very poor. For sea food, the salmon was OK, the shrimp salad had no shrimps and the tuna was too dry. They only had pre-made scramble eggs with no other options of eggs. Some plates were empty and they did not refill. The three of us left and were very disappointed. We do not recommend this location for brunch

We happened on this fine old hotel during our visit to the nearby jura mountains and were delighted with what we found. A “Grand Hotel” from another era, the building is set in park-like surrounds and has some magnificent Art Deco features which alone are worth a visit. The scale of the public rooms, passageways and accommodations is imposing and must create some housekeeping challenges, and some dating is apparent, but our room was spotlessly clean and well appointed to a standard sadly long lost, post-COVID, from many big brand hotels. Dinner at the Terrace Restaurant, with its crisp white tablecloths delicious food and garden setting made for a great ending to busy days - and the buffet breakfast, served in the same venue was memorable for its abundance, choice and freshness. Staff were courteous and helpful throughout our stay. Highly recommended!

amazing hotel - wonderful stay - a wonderful garden, pool, grand dame!

Hotel felt a little tired. Staff were polite, concierge very helpful with luggage.