Iris Hotel & Thalasso

Great place Great location and food

I booked what is advertised to be a 4 star holiday and this hotel was far from this standard. At no point during our weeks stay were the towels or bedding changed and we had to use the wet towels for a whole week. The bins were overflowing in our room and despite requesting clean towels multiple times a day this never occurred. I was promised WiFi in public areas, the WiFi was poor in reception and not available in any other public areas. Promotional material promised pool towels and a minibar and neither were available. The gym advertised is payable and not for free guest use. We were not provided with a room key and was told it was broken and we had to ask reception to allow us to enter our room each time we needed entry, this continued for 2 days and eventually rectified by directly talking to the manager. The pool area was filthy and not properly cleaned daily with discarded cigarette butts littering the floor around the sun beds and last night pizza boxes and empty glasses to greet us each morning. The plastic pool edges were broken and missing and were a hazard to prople using the pool area causing potential for great injury. Tiles around the pool were broken causing people to cut their feet. A child was rescued by a pool user as the lifeguard was looking on his phone and not doing his job, often not around the pool at all chatting to other staff. He is seated behind the sun loungers and does not have a clear view of the pool. There’s are missing drain covers at the base of the pool. There were no pool towels offered despite being advertised as available. Bath towels are grubby and stained. The food was appalling and did not look appealing to the eye and certainly did not cater for European tourists. The selection was very poor and extremely limited. There was one man cooking eggs at breakfast but often the queue was so long it was definitely not worth the wait. If you do not like eggs or bread then food is very limited. On the morning of 14th August, the supposedly boiled eggs were under cooked and runny, this could potentially be lethal and cause salmonella. There were cockroaches seen in the food area. Drinks were spilled on the tiled floor and not cleaned causing a slip hazard. The cutlery was dirty and not cleaned properly between guests. The bar at the private beach was not part of all inclusive so left us stranded at the pool and not able to enjoy all activities. The music around the pool was not only loud but other guests also used speakers causing double volume and was not pleasing to listen to, especially when trying to relax and switch off as you should be able to on your holidays! On more than one occasion there was loud shouting from unhappy guests around the reception areas that carried through the hotel disturbing sleep and loud banging on doors as there did not seem to be sound proofing. There was no hot water in the room for showering morning or evening. There was no toilet roll or hand towels in the public toilets a

Please don't waste your money by going to this place especially if you are traveling with children!!! This hotel was absolutely horrible. Before you pay for this hotel just know that you will be expected to pay about £50 before you get your keys! We did not have hot water for 3 days and every time we said something, no-one took notice of what we were saying until we asked the manager to give us the rest of our money for the remaining 4 days so we could book another hotel, we even emailed love holiday who were helpful and refunded us a small portion of the monies we paid, once love holiday reached out to them they moved us to another room. Another problem was that their rooms were cold and the heating did not work properly, they gave us a small heater which helped a little, but this was very stressful especially when you have a 2 year old with you on holiday. The heated pools were turned off, the spa was not open, the were no activities offered like advertised, we had to book a few excursions while we were there so that we wouldn't be sitting in the hotel room all day. We found over 30 cigarettes buds on the children's play pit, it was absolutely disgusting because I toddler accidentally stepped on one and wanted to play with it, when I reported this to reception, they did seem to care. The Hotel was filthy and never vacuumed, they only used broom on some areas. The food was ok, not the best but okay, not a lot of variety especially for breakfast. They "ran" out of milk for 2 days so we could not have hot drinks or cereal. The "night entertainment" was an absolute joke, it was just loud noise that they played until midnight, when we asked them to turn it down because we wanted to sleep, they obviously did not listen. Honestly if you advertise yourself as a family friendly hotel then surely you should try to be accommodating to people who will come to your hotel with children. I loved the island of Djerba as a whole but this horrible hotel really ruined my holiday because it caused more stressed than relaxation.

Omg where to start, we had booked a week at this hotel in March, it took 3 room changes to get a room that was remotely except able, even then a cleaner had to come in and clean it again, we missed lunch with room fiasco so asked where snack bar was and were told there was a cafe 1/2 a mile down road, tried to get a drink no beer no gin the list goes on. Thank god for some other guests who had some duty free and were happy to share. Food one option so no choice at evening meal so dried up chicken or nothing!!! Breakfast stale croissant not over cooked stale and the best bit you could have a cup of tea if you liked it black because no milk!!!! Everything is closed the indoor pool is not heated, you can’t even enjoy sitting on your balcony as furniture is filthy. We couldn’t stand being there anymore so we were checking out, another couple who arrived same day as us had booked flights home that’s how bad it is. Trying to check out was a nightmare they would not return our tourism tax which we had to pay in cash. We kept asking them to call a taxi but wouldn’t after 2 hours a taxi turned up for some other guest and the driver took us first as we were going round the corner. A cheap holiday should not mean that you can’t expect a clean safe environment or that if you are all inclusive you can’t get some edible food and a drink at the only open bar. As much as the few staff there were tried all they could say was sorry until we were checking out and this became quite hostile. We are a well travelled couple and have had many cheap last minute getaways but never never have we expect anything like this, I don’t usually write reviews unless it’s a nice one, but I just feel I have to let people be informed of how bad somewhere is that you only stay one night a pay to go and stay somewhere else. In the summer maybe more of the hotel is open but unless some work is done it’s nowhere near a 4 star

This trip was absolutely unforgettable and this hotel was beautiful. The rooms were beautiful and spacious, with excellent food and amazing drinks. The barman Borhen made our trip exceptionally good, including all front desk staff. The location is a short walking distance from the beach. We will absolutely be visiting here again.

Avoid at all cost I'm there now food is terrible there is one mucky smelly restaurant 1 bar lift keeps breaking down bar barely stocked love holidays say not our problem see the hotel and the hotel just ignore and say I'm sorry. No spa looks like not been open for long time