Days Inn & Suites by Wyndham Castle Rock

The lady at the front desk couldn’t find my reservation with ******* and she was so rude and basically I had to pay more because I have no choice And the way she talk to me was horrible

Stay away !!! Run down hotel with stinky carpets. Worst hotel stay ever. They gave us one towel for family of 3 for 2 day stay. They did not have any towels left when we checked with front desk. Horrible hotel to stay. Big mistake

Was a leak on the bathroom, the toilet didn’t work properly, some power outlets were not functioning properly

DISGUSTING! It started off with a very rude receptionist when we checked in! Then when we got to our room there were toe nail clippings all over the floor, when I called the front desk she told me she was the only one working and that I could come get a vacuum to clean it up! I was appalled by that response and asked if there were any other rooms available and she said in a very rude way that they had one left and it was on the third floor, I asked if it was a King because that's what I had paid for and she said no. She said she would write the room number down and tell the manager in the morning. Well, I never heard from the manager and I was there for 3 nights. When I did talk to the manager she was not rude but definitely not nice either. I told her that a phone call or something stating that she was sorry would have been nice and all she could say was "Okay and thanks". Never received 1 apology. Then at night there was a room above us that had something making an awful noise, it happened every night for about 15 minutes, it woke us up every time! Again the lady could only say "Okay, thank you." I get at the end of the day that I could stay at a nicer hotel, but regardless, the room should be clean!

Overall, this day was fine, but the toilet did not work. I had to continually get into the tank and help it fill back up the bathroom sink stopper would not go up so I had to continually put my hands in the water to drain the sink and when I went to check out there was a sign and a bowl that said drop your key here and no one to be found behind the desk.

Outstanding, great place to stay, safe and quaiet, staff and the front desk representative are very helpful and professional. Very clean room and bathroom.

There was a Gigantic Blood stain on one of our beds that we didn't see until we were getting ready to leave and had slept on that disgusting mattress. Really unhappy about that.

There were 3 junk cars in the lot. One on blocks, 1 with a flat, and another that didn't move. An employee driving a green mini reserved one of the best parking spots for himself with an orange cone. Most of the staff was borderline surly. My refrigerator didn't have a temp adjus**ent and froze and exploded my cokes. The in- room coffee is tasteless. This is 2 bad Wyndham Days Inns in a row. I'm going elsewhere.

Unfortunately the whole hotel smells like cigarette smoke. Rooms were outdated and grubby. Not dirty because of the staff they all seemed great but more from age and no general upkeep. Great place if you just need a cheap place to sleep but not a place you want to stay for any extended period of time.