The First Collection Waterfront, Dubai, a Tribute Portfolio Hotel

Staff were very helpful could not do enough for you, rooms very clean &. comfortable My one issue was in regards to Risen the coffee shop at times there appeared to be no staff in one instance I had to help myself to a menu then approach a staff member to order my meal.

I am writing to express my concerns about the condition of my room. The bathroom was not properly cleaned upon my arrival, and the air conditioning vent appears to be very dirty. The air coming out of the vent has a strong, foul odor, making it difficult for me to breathe comfortably. I did checked out on the 15 of October and booked another hotel to stay😡

The hotel’s location is excellent—you can easily walk to the Lusail Food Arena and the ocean. The property itself is luxurious, clean, and well maintained. However, the service could use improvement. On a cold night, it felt like the heater in our room was not working. We contacted the front desk multiple times requesting assistance and an extra blanket, but unfortunately no one followed up. The bellman, Hamza, on the other hand truly stood out. He went above and beyond to accommodate us and was the only staff member who showed genuine care and attentiveness during our stay

Everything was great . I had an amazing stay. The staff were very polite and helpful all the way from the time I arrived to departure . The rooms were great .. only issue was the bathrooms are a little tight and sometimes the hot water changes to extreme hot and cold while showering

The hotel is very comfortable, the rooms are great , except the bathrooms are a little tight) . The hotel staff are very friendly and helpful and the food options are great. Breakfast had an amazing variety. What stood out was the service by 2 of the staff. First was Paul , we believe he is a manager. He stopped and asked us if we need Ed help as we waited for the front desk. We took a chance to see if the hotel may have a spare lanyard we could browse to save our phone for a trip. He went looking and got us one. The next person is Zeeshan. Zeeshan always has a smile on his face and very helpful at the restaurant.

Me and my husband stayed in the room with the waterfront balcony view. It was nothing short of stunning and amazing! The room was in perfect condition with all the amenities there from a coffee machine to internet with youtube on the tv. The room was in modern condition. I loved the beige tones. Room service was always on point. If there was one regret it was that we didn’t stay long enough!! This is our spot to come to in Dubai since everything was so convenient to us. Brilliant staff very friendly and always seconds away from helping.

Please do not allow smoking for the minority of inconsiderate people on the outside seating.. means we have to sit inside. As such we decide nit to have breakfast at the hotel

I had an amazing stay. Rooms were very clean & service was up to the mark. Breakfast was an absolute pleasure for a foodie person. Too many options to have. Overall great experience.

Didn't get the room on time. Gave us the wrong room and said that I was in the wrong. Got my correct room an hour late. Shower was leaking and make the whole bathroom floor wet.