Verified traveler
15 сентября 2021 г.
Overall it did not meet expectations of a five star resort. Really annoyed that housekeeping threw away my personal sensitive soap and shampoo and guest services did nothing to resolve it except say "were sorry". Breakfast is bedlam from 9 am and wasps are sitting all over the food being prepared outside. No COVID safety measures. When I booked, i was told that i could get a free upgrade if available, and when I asked, the guy on reception said there was no availability but i could see online that was. My booking also stated a two hour late check out, for which they only granted me one hour. This sounds so petty but it makes a difference to the experience and it's not what's expected at a 'five star'. The service is generally mediocre. The room was nice and comfortable, and there are many pool and swimming options available across the five different hotels within the resort.
Heads up that it's a 15 minute drive to the old town of Dubrovnik, and Ubers usually take about 10-15 minutes to arrive too.
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