Premier Inn Dudley (Kingswinford)

Very poorly ran hotel. First arrived there was a very strong smell of **** in the hallways travelling into the rooms. Granted, the lady did assure us it was from guests kicked out the night prior. She sprayed the halls and rooms and the smell was nearly gone afterwards. The rooms were very well cleaned, spotless even. Very comfy beds and great air cons. The major reason for such a poor review is the fact the shower pressure nob had broke: I went to reception, waited over 20 mins in total, rang the bell and even called reception, no answer. I had to go into the bar area just to get the attention of someone. The lady said she’d send someone up to sort it…40 mins later and now 20 mins to checkout, nothing. Now as much as the shower DID work, the nob was loose and I didn’t want to provoke it and make it worse. As much as it wasn’t damaged, something wasn’t right and for that reason I went and reported it. I did speak to one of the cleaners, the lady came and inspected the shower and said it was fine but obviously needed tightening or fixing to some degree, but assured me it was okay for use and it wasn’t our doing. Staff are fantastic here and definitely save it from being a lot worse than it could’ve been.

A very friendly hotel with superb attention from the staff. Food was excellent and Codie’s service and attention was exceptional. Definitely to be recommended!

Fantastic place and amazing staff, Michelle was exceptionally polite, helpful and professional, I'll be revisiting for sure!

Came for a wedding meet with friends using same hotel staff vary helpful and friendly breakfast ok needed slightly improvements not vary good mushrooms and sausages evening meals ok but limited choice and bar closes at 10pm but overall I'd use again

Rooms were dirty and corridor was a mess. Looked as though the lift was under service and the corridors were filthy. Staff were warm and welcoming. Other customers though didn't have a care for other customers they were rood and in the room next to me the TV was so loud all night i didn't sleep at all will not be returning.

Lovely staff and nice clean rooms but the bed and pillows are the most uncomfortable I've ever experienced with Premier Inn, they were awful and we came home early because of it. The hotel was in principle really good value for money but if you can't sleep comfortably it's not really good value is it.