Charleston Marriott Town Center

The noise level from other guests was awful. Our second night there we complained twice - we were still kept awake at 2:00 am. When we checked out we mentioned it to the front desk staff. No apology- she acted like she didn’t care. We won’t be staying there again- or recommending it to our friends.

Staff on site at time of booking was disinterested and unhelpful and area around site is very urban.

This is our 3rd stay. While a good area to stop, the room and hotel are showing signs of wear. Time for an upgrade. Also, be careful with the shower if you’re in room 801. Test the shower water before getting in the shower. Water temperature changes without moving the handle while you shower! And the hot setting is very very hot. Could be very dangerous for an elderly person! The room also smelled like feet. I’ve never had this problem at this hotel. Again, time for a renovation. The sofa in the lobby is very worn as well. Too bad for what was a nice stop previously. The bar however is nice and the food good. No room service. Food service until 10pm.

No ac super hot every night! Balcony was locked so couldn’t even get air to cool down. Splatter on walls and mirror like they weren’t clean.

Best thing about the hotel is convenience to the civic center. Property was nice and clean. Staff was friendly. Pool is listed on *******, however is permanently closed so that was a disappointment. Not really property’s fault. I would definitely stay again.

The staff at this hotel were very helpful and accommodating. I travel to WV for work, and this will be the only place I stay.

The hotel needs upgrades. No hot water. General areas were cold. Front desk staff was rude. Would recommend Embassy Suites

We had a Thursday- Sunday stay. During that time, we had no hot water. It would get mildly warm at best. I was offered some money back on my stay but not given an amount or when to expect it. Several other people at our convention also had the same issues.

An older property for sure and the surrounding neighborhood is a bit rough but the hotel itself is clean, spacious and friendly staff. The $100 pet fee seems high though compared to other hotels.