Onomo Hotel Durban

Обстановка хорошая, ресторан большой, завтрак нормальный, соотношение цена/качество хорошее, в целом я доволен. Обстановка хорошая, ресторан большой, завтрак нормальный, соотношение цена/качество хорошее, в целом я доволен.

До того, как я приехал в Дурбан, мне всегда говорили о том, насколько опасным может быть это место. В свое время я не чувствовал ничего опасного. Территория отеля охраняется шипами на полу, чтобы предотвратить проникновение автомобиля. При въезде и выезде с территории водитель должен предъявить удостоверение личности как на входе, так и на выходе. Думаю, все эти действия заставили нас чувствовать себя в безопасности. У нас есть водитель, который за 4-6 минут заехал в соседний Нандос, чтобы купить еду на вынос. Поэтому ничего не могу сказать о безопасности поездки. Это почасовая ставка аренды автомобиля CLIQ, которую, я полагаю, вы можете заранее договориться о получении в самом отеле. Отель предоставляет некоторые туристические пакеты. А если вам нужно покинуть отель пораньше и вы не можете позавтракать, они могут заранее упаковать вещи для вас, и, безусловно, это самый роскошный пакетный завтрак, который я когда-либо получал из более чем 80 стран, которые я посетил! Сервис у них тоже хороший!

Хорошее расположение, охраняемая парковка, можно дойти до пляжа. Современный дизайн. Завтрак в южноафриканском стиле, мне не хватало овощей. Для Дурбана вам понадобится такси или машина.

A far away hotel from everything. Nothing to see around. You have to take a cab even to the closest shopping center. But it is good for one night stay for transit passengers. Rooms are comfortable. There is a nice courtyard. They do a barbecue dinner every night. Nice friendly employees. Nice good smelling shampoo- conditioner soap set in the rooms.

Disabled room was not very accommodating. Breakfast was average, not many choices. Not safe to walk to beachfront.. Newish hotel ok for short stay.

From the minute we arrived at the gate, ever person who works here has been extremely polite and friendly, from the morning hellos to good night. The room are very clean and tidy. Tv, tea, coffee soaps towels all provided daily. The beds are so comfy just what we needed after 4weeks of travel around South Africa. The food fine and service is great.

The staff was exceptional. The lobby is very nice. Room was spacious and well appointed. I was surprised by our shower as there was nothing separating the shower from the toilet and sink. So once you shower the floor in the bathroom stays wet.

The wifi kept going out & the food was way too salty. The staff though did a very good job of trying to help resolve these situations

I'm sorry but this place may look nice on pictures and superficially nice but everything is cheap and service is quite poor. The plastic wood everywhere is tacky, windows are so thin you hear all the traffic on the roadside while on the yard side there is LOUD partying til very late. The staff assured me it would stop at 23, but this was not true, it continued til 2 am. The staff in reception seems truly clueless at most things, this is probably because they have no training and hardly any salary. The poor manager on duty seems to constantly have to rush and make right the various mistakes made, she seems to do nothing but apologise all day to costumers. The owners of the hotel clearly prioritise their own pockets over providing service. A few examples of cheapness: 1.No folder with information in the room - I am referred to the website. The tebsite says iron and ironing board in your room. I looked and looked, couldn't find it. I called reception and they said I can fetch it from the lobby (another hotel would have brought it to my room...). I went down to lobby, carried the ironing board up in the elevator etc. to my room and then found the iron to be old and dirty, it dirtied my blouse and the steam function didn't work properly there was just a lot of water coming out, leaving water stains on my other top.... Just replace the iron when it is old? If a guest calls, deliver the iron and board to the room? Change the information on the web... not so difficult things if you want to make a good impression.. 2.My collegue had a paid and booked transport to the airport that had been forgotten by the staff despite that he reminded them a few hours before and they ensured him it was settled. Once it was due - no transport. He nearly missed his flight. The poor manager lady had to book an uber for him and give him cash... 3. I gave them laundry one morning, thinking it would be finished by the evening or the next day, like all other hotels. By next evening it was not finished (it was 3 small items, no dry cleaning). They seemed to be looking for it as if they had lost it. When I was checking out 2 days after handing in the laundry, the woman in reception admitted one of my tops had been lost... When I complained about this and point 4 below, they did offer compensation, but I had to send a recepit of a new top and fill in forms etc. hassle. 4. After a long week of work staying at this hotel I was looking forward to sleeping 8 hours until leaving on Saturday. The Friday partying however started already at 4 pm with a DJ. I had the room facing the courtyard and asked the manager how long the partying would continue. Oh we have a curfew at eleven in Durban, she said, it will definitely be quiet after that! I’m not from South Africa so I believed her and felt OK I can sleep from 11 to 8 am, that’s OK. My room turned out to be just above the party and it felt like it was IN my room. I was trying to finalise my work from 21.00 to 23.00 with the boomi