Отзывы об отеле Hilton Garden Inn Durham-University Medical Center

Ответ от объекта размещения: Thank you for the perfect review! We’re thrilled that you enjoyed your stay at the Hilton Garden Inn Durham\University Medical Center. It’s great to hear that our location was convenient for your visit to Duke University and that you appreciated the in-room amenities, including the microwave and coffee machine. We’re also glad you noticed the variety of food options in our lobby store, even if you didn’t get a chance to try them. We’re pleased that you enjoyed the à la carte breakfast and found it to be generous and reasonably priced. We hope to welcome you back on your next visit to the area!

Ответ от объекта размещения: Thank you so much for your wonderful review of the Hilton Garden Inn Durham\University Medical Center! We are delighted to hear that our location perfectly suited your needs while visiting your Duke student. Being within walking distance of Duke's freshman dorms and close to great amenities like supermarkets, banks, and the vibrant 9th Street area, we take pride in offering a convenient and welcoming stay for our guests.We're glad you appreciated the nearby dining options and found our location ideal. Thank you for choosing us, and we look forward to welcoming you back on your next visit to Duke!

Ответ от объекта размещения: Thank you for sharing your thoughts about your recent stay with us at Hilton Garden Inn Durham\University Medical Center. We're pleased to hear that you found our location satisfactory, but we're sorry to learn that some aspects of your stay did not meet your expectations.We apologize for the delay in room cleaning and for the limited staff in our restaurant during your visit. Your feedback is invaluable, and we'll be addressing these concerns with our team to ensure we can provide a better experience for all our guests moving forward.We appreciate your honest review and hope you'll consider staying with us again in the future, so we have the opportunity to exceed your expectations.Sincerely, Traci KesslerGeneral Manager Hilton Garden Inn Durham\University Medical Center

Ответ от объекта размещения: Thank you for your wonderful review! We're delighted to hear that you enjoyed your room and appreciated the in-room coffee machine at Hilton Garden Inn Durham\University Medical Center.While our hotel is located just 0.8 miles from Duke University's East Campus and 2 miles from the West Campus, we understand that even a short distance can feel a bit far. For your next visit, we hope you’ll take advantage of our complimentary hotel shuttle service, which runs within a 5-mile radius, making it easy to get to and from Duke University and other local attractions.We look forward to welcoming you back soon!Warm regards, Jason BerryDirector of SalesHilton Garden Inn Durham\University Medical Center

Ответ от объекта размещения: Thank you for your review! We are happy to hear that you enjoyed our hotel overall. A lot of hotels in our area as is ours are still on COVID protocol. This said, daily housekeeping service is upon request only. Our Front Desk should have explained this to you upon check in. We also provide this information on a small blue flyer in the key packet, on the mirrors in the room and the in-room digital directory. We will not enter any occupied room unless the guests have requested housekeeping service. Our bottled water in the room is a benefit for Hilton Honors members upon arrival and these bottles of water are only refreshed if daily housekeeping has been requested. As far as the rate, our rates increase based on demand. It looks like you were staying over Duke Alumni weekend. Our rates for this weekend can be over $400 USD per night. We apologize for any confusion and hope to see you again on your next visit to the area.

Ответ от объекта размещения: Thank you for your perfect review! We're delighted to hear that you enjoyed the environment and found our facilities to be new and well-maintained. It's also wonderful to know that our service met your expectations.At the Hilton Garden Inn Durham\University Medical Center, we strive to provide an exceptional experience for all our guests, and your kind words are a great encouragement to our team. We hope to have the pleasure of welcoming you back soon!Best regards, \Jason Berry Director of Sales Hilton Garden Inn Durham\University Medical Center

Ответ от объекта размещения: Thank you for your wonderful feedback! We’re delighted to hear that you found your room clean and tidy and enjoyed the surrounding environment at the Hilton Garden Inn Durham\University Medical Center. Our team works hard to create a comfortable and welcoming atmosphere for our guests, and your kind words mean a lot to us. We hope to welcome you back to the Hilton Garden Inn Durham\University Medical Center soon!