Hotel Branka

I stayed here for the Europa League final. At first I was worried about booking a one-star hotel as I would never normally book anything less than a four-star. My worry was soon forgotten, yes the rooms are basic, but they are spotless and have all you need for a comfortable stay, the maid serviced the room every day the towels were very fuffy and white, all the staff were so friendly and couldn't do enough to please! We were in room 22 which had a Juliet balcony with view of the sea! Location was fantastic 5 minutes walk to the beach with views to die for! Also 2 minutes to the train station with trains direct to Bilbao every 30 minutes, you can also take the bus to Bilbao from just outside the hotel. Mundaka is a beautiful place there are a few Tapas bars and restaurants and some fantastic scenic walks! I loved this place and would recommend it to anyone, I will most definitely be returning to Mundaka and staying in the Hotel Brannka! I would personality like to thank all the staff in particular Fernando and Hose for their fantastic hospitality! 5 stars from me!!

We enjoyed our stay here staff very helpful and the bar is frequented by locals which is a good sign, food available which was good, great bear and wines inside and outside seating close to beach and harbour. Car parking close and very secure, they will give you a key and map to parking location on arrival, clean hotel 👍

What is a hotel's most serious responsibility? Surely, it is the safety of its clientele. Upon our recent stay at this hotel, we were saddened to find that the staff failed in this most basic responsibility. Our stay at the hotel had been smooth and uneventful. I noticed after the cleaners had been in that an unfinished packet of biscuits had gone missing. Obviously, it's no big deal and I didn't think anything of it. However, the next morning I awoke and reached down for my prescription medication that I had left, as I always do, by the side of my bed. I was surprised to find it missing, and after a thorough search around the room and our luggage, it became pretty clear that it had gone the way of the biscuits. My partner went down to reception to inform the staff of the situation. However, all she received was a fairly indifferent response, with staff members immediately going into a defensive mode and explaining that they take nothing but rubbish out of the rooms. The prescription medication was in a paper pharmacy bag that looked a little tattered, so clearly the cleaner saw it and binned it, not bothering to check inside it or look at the writing on the side of the bag that said "PRESCRIPTION" or the big green crosses printed beside it. I don't entirely blame the cleaner though. Surely, the most serious, important instruction that a hotel can give to its cleaners is "DO NOT BIN PRESCRIPTION MEDICINES". This would seem an appropriate measure to prevent the kinds of things that happen when someone doesn't take the medication their doctor has prescribed them, often as a lifeline. "Things that happen", such as (and of course this is no exaggeration) severe sickness and even death. But given the reaction of the staff to the situation, it seems clear that the safety of their clients is held as being of no great importance, so it's hardly surprising that the cleaners would do something like this, and would never have been informed to take precautions such as ensuring not to bin someone's medication. Fortunately, we were returning home the next day, and we were able to obtain enough medication from the nearby pharmacy, the pharmacist there giving it to us purely on the basis of kindness. If it hadn't been for her kindness, the situation would have been very distressing and potentially dangerous. Despite the hotel being otherwise perfectly adequate, the safety of clients is undoubtedly the most important thing that a hotel can provide, and overrides everything else. Unfortunately, the fact that the hotel wasn't able to provide this leads me to this score.

En la descripción del hotel, se indica que dispone de Parking, pero la realidad es que son unas pocas plazas, no sé donde se ubican, y siempre están ocupadas. Teniendo en cuenta que aparcar en Mundaka es tarea casi imposible, ha sido muy desagradable perder un montón de tiempo intentando aparcar cada día, y dejando el coche en las afueras del pueblo, donde por cierto recibí un toque en mi coche que nadie se hizo cargo. La habitación era minúscula, y hacía un calor tremendo por la noche, a pesar del ventilador que había en la misma, al que le faltaba el protector de la héice.... No era posible abrir la ventana, ya que el vecino de enfrente, casi podía darnos la mano, y tenía unas vistas espléndidas de nuestra cama..... Por poner algo positivo, la amabilidad del servicio era innegable, y el desayuno que había que pagar 7.5€ por persona, era decente. La situación del hotel es céntrica, y cercana al puerto.

Todo muy limpio, habitación bastante espaciosa, toallas grandes y blancas y baño reluciente. Muy amables, habitaciones tranquilas, con calefacción puesta. El espacio de recepción parece un poco dejado pero luego arriba esta todo perfecto

He pasado una noche en el hotel y es como sentirse en casa. Destaco el silencio y tranquilidad, la buena predisposición de todos para ayudar, orientar. La habitación bien calefaccionada y excelente ducha!!