Jessica Lorraine
11 апреля 2024 г.
I go to this property every year. For some reason this year the accommodations were not what they usually are. My hotel room was riddled with problems. The water would shut off completely for 5 to 6 hours at a time and or would not get hot when working. We got locked in the bathroom because the door handle was broken. There was no light on the balcony. We saw roaches in room. One very large one in the kitchen and one in the bathroom. The dresser drawers were broken and would not shut or open. Bedroom door was damaged and would get caught on floor preventing it from opening properly. When I requested help, I was dismissed and it felt like they were just irritated that I was "complaining" as they put it. Honestly, I just wanted a different room or some of the things to be fixed. My husband fixed some of the items such as the light, and a few of the bedroom drawers and on one day a repair man showed up to fix one of the doors, but never got to anything else. I was disappointed because I come to this property every year, I bring others and have recommended to many friends. I understand that things happen, but I certainly didn't think they would dismiss my concerns as quickly as they did. I felt like I overpaid, given all of the problems that we experienced. My husband now wants to look at other properties and I was hoping to go to the divvy Golf Beach Village for life. 😢 However, as usual, Jose, Ernesto and Marie at the bar and grill are amazing. Thank you guys!
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