Extended Stay America Suites - Philadelphia - Malvern - Swedesford Rd

No one was at the front desk for a while Sat in the car for some time waiting. Drove somewhere else Got charged for the night by the app. Never again

Hotel is very outdated; had to move rooms 3 times because facilities weren't working or things were missing from room. Very utilitarian and will suffice for very short stays, otherwise not worth. Also found roaches in one of the rooms before we were moved to another one

Massive leak in the bathroom, the last time I stayed, the garbage disposal did not work and one of the lights was burned out.

When I booked the hotel we were to get a 2 room suite and then I got a call telling me that they had to give our room away and that we were going to get 2 rooms that were not adjoining they were across the hall from each other so we go to one room and we thought we all could stay in the one room however when we went to make up the sofa bed their were so many stains on the mattress I wouldn’t make my worst enemy sleep on it let alone my 2 kids and the front desk clerk was rude stating your getting the other room for free what do you want me to do then I told her when we check out I would be paying cash and she said no you won’t be we only take credit card for less then 7 days and if that’s not to your liking theirs other hotels so I won’t ever stay at that hotel again I d rather sleep in my car next time

Shurrito, shaun,and tisha are the hardest working people i have ever met and are always so nice and welcoming and make you feel at home will always come back and see them when in the area!!

Shurrito,tisha,and shaun are the hardest working people i ever met and they still are so nice and they are amazing people.

the AC in the room was very noisy, and sounded like rocks were being tossed around inside. The staff was discourteous and unwilling to move my room even though they had availability. They refused to give me a refund for checking out of unliveable conditions.

Have stayed here in the past. The staff is pleasant but the mattresses are so hard you ache in the morning. Also, very bad ventilation. No fan in bathroom. A vent, no fan.

We showed up and while the staff was friendly after the initial conversation, the further we got into the building the more of an eerie feeling followed. My wife was very uncomfortable, asking if we were safe mutliple times. We both felt there was an unsafe/uneasy feeling. Not as much unwelcomed by the staff as i would say unwelcomed by the atmosphere of the hotel itself. We decided to look at reviews of the hotel whioe we were there and found reviews of other people that validated our own situation and so we decided to leave