Best Western York House Hotel

Staff were excellent, room was very good, plenty of room and clean, other than the windows. The communal areas were looking tired. Breakfast was very nice, evening meal was OK. Parking on the road outside, get a ticket from reception for £2 a day. Nice location but a fair walk to the main shopping centre. Although it needs some updating, it is part of its charm. Found a lovely pub close to the rear of the hotel called the marine, lovely atmosphere and superb food at reasonable prices.

Inside layout of the property needs updating. Staff are helpful and polite. Dinner is average and not much choice Breakfast is lovely

Very friendly, helpful reception. Room very small and unfortunately lots of noise from adjacent rooms with people coming and going very late at night.

Lovely stay, bed very comfy and breakfast great. Would recommend especially the swimming pool which was very relaxing.

Reasonably priced, good location, free parking on nearby streets, easy check in, friendly staff, pool an added bonus, was small but we had it to ourselves.

Nice to have a swimming pool, though its shape, state of decor, water clarity, and ambience left a bit to be desired. Fundamentally, the hotel is tired. A comprehensive clean and redecoration would boost it enormously. Why don't the housekeeping staff do a basic check each day - one of the cups was dirty and there was a bulb missing from one of the lights. It's a good location. Some of the information on the website is a little unclear and lacking (eg it says there's no car park, but doesn't mention the availability of parking permits). The wifi signal in my room (152) was non-existent, so I had to use my phone as a hotspot.

It is a lovely location, a large hotel with friendly staff. our room was tiny with a view over an alleyway, We had a fair bit of noise in the night from outside, but I guess that cant be helped. The room looked as though it had never been cleaned. the floor was filthy, thick with dust and had nail clippings on it. under the beds were like just horrific. the picture rail was thick with dust and cobwebs everywhere.Bead sheets were ripped and had hair on them. Bathroom was 'ok' shower was weak at best. the room was serviced daily, however beds were not made, just the sheet simply launched at the bed.

The seafront location was appealing. Parking was free on the roads to the rear. The staff were so polite and curteous and there was a swimming pool! Breakfast was also yummy. Only down sides (hence not a 5 star review) is that the pool area and changing rooms were quite dirty and worn. Also sheets had a stain. Otherwise a really lovely stay.

We’d expected one large room but instead found ourselves in a 2 bedroom flat! Clean, new bathrooms and area was wonderful. Ate in the restaurant twice and staff were lovely and attentive and food was great. Would definitely return.