Holiday Inn Chester - South

It was really enjoyable and relaxing.breakfast was tasty thanks to the staff and chef for a healthy breakfast, especially to Mark he really make us feel welcome and comfortable during our breakfast he deserved to be recognised as I observed he loves his job, Some review I saw cleanliness is poor but it was the opposite as I'm allergic to dust but it was clean and everything was perfect for the price it was 5/5. Definitely we stay again.

Refurbished room clean and tidy . Main bed comfortable but sofa bed mattress very thin and quite uncomfortable for the children. Breakfast good selection

Delightful place, away from the hassle and buzzle. Has a Starbucks cafe on site managed by hotel staff. All the staff were helpful. The is a bus stop by the hotel if you are xoing from Chester. Similarly on the opposite side, one can get two buses into Chester. The BP petrol station next to hotel also has a Starbucks cafe and small shop outlet.

Great hotel for short term stay, friendly staff, only problem is hotel is built in a very strange way, leading to getting lost trying to leave your room, involves lots of walking to get fo reception plus door lock did not work , otherwise all good, breakfast option available, breakfast voucher at £12 to buy at reception or pay higher price directly

We have not stayed in Holiday Inn for quite a while and they have definitely improved their rooms and service. We had a family room on 15 december with a few unexpected surprises including a VIK wristbands for the children which allowed them to select a free fruit shoots and a choice of some sweets. on entering the room we were greeted with a hand written christmas card and a selection box for the kids. Room was modern, clean and had all the normal amenities. we would definitely stay here again when visiting Chester.

Very clean Nice room Great breakfast Long walk from reception to room but other than that was a good trip

This hotel has many plus points but the bad are really quite bad but can be sorted very easily. The staff are brilliant! The breakfast is very good too. However, the housekeeping only comes in and replenishes items but not all. No tea added and no bed made. These are minor issues but nether the less are easy issues to fix. Now the health spa! I don’t think I’ve ever sat in a jacuzzi with paint flaking off the pipes above and falling into the water! Or walked around the side with rust on the floor! No paper towels in the changing rooms. It’s just really poor to allow the spa area to get into such a state of repair. It really lets the hotel and the staff who work in it down as they are the real asset of this hotel especially Mark and the staff in the breakfast area!!

There were squeeky floors directly outside of the room which was slightly annoying when anybody walked past the door. Other than that we had a very pleasent stay.

The staff were super friendly and helpful and fixed things that were wrong very promptly