Apex Waterloo Place Hotel: отзывы

Ответ от объекта размещения: Dear Guest,Thank you for your kind review. We are delighted to hear that you enjoyed our convenient location and superb breakfast choices. We strive to offer a variety of options to cater to all our guests' preferences. We look forward to welcoming you back to Apex Waterloo Place Hotel soon.Kind regards,Nduka OkorieAssistant Night ManagerApex Waterloo Place Hotel.

Ответ от объекта размещения: Dear valued guest, Thank you so much for your outstanding review! We are delighted to see that you enjoyed the location of the hotel, our spa facilities , and that you found the room to be spacious, clean and with a fantastic view! Customer service is at the heart of what we do, and we hope to welcome you again in the future! Best regards, Alice | Duty ManagerApex Waterloo Place

Ответ от объекта размещения: Dear Agung,Thank you for taking the time to share your feedback and for giving us a 90% rating! We're delighted to hear that you enjoyed your stay at Apex Waterloo Place Hotel and found our location convenient. Being close to Waverley Station and within walking distance to many attractions is indeed one of our key advantages.We look forward to welcoming you back on your next visit to Edinburgh. If there's anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know.Best regards,Amnesty IgbinedionNight ManagerApex Waterloo Place Hotel

Ответ от объекта размещения: Dear Guest,Thank you for your glowing review and perfect rating! We're delighted to hear that you found your room clean and our location ideal, with easy access to Waverley station and nearby attractions.Your recommendation to friends is the highest compliment we could receive. We look forward to welcoming you back to Apex Waterloo Place Hotel soon.Warm regards,Amnesty IgbinedionNight ManagerApex Waterloo Place Hotel

Ответ от объекта размещения: Dear Christopher,Thank you for your fantastic review and perfect rating! We're thrilled to hear that you were really pleased with your stay and found the booking of additional upgrades easy. It's wonderful to know that our reception staff were helpful and friendly, and that you enjoyed the free access to the swimming pool.Your kind words mean a lot to us, and we look forward to welcoming you back to Apex Waterloo Place Hotel soon.Warm regards,Amnesty IgbinedionNight ManagerApex Waterloo Place Hotel

Ответ от объекта размещения: Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the challenges you experienced during your stay.We understand that you checked in at 14:45, which is 15 minutes past the standard check-in time.Please know that during peak periods, such as New Year, we may encounter slight delays due to high occupancy. We strive to provide a seamless experience for all our guests, and we regret any inconvenience this may have caused you.As a gesture of goodwill, we offered you complimentary drinks to help make up for the inconveniences you faced. Regarding the issues with room quality and appliances, we take such matters seriously and will address them with our team to ensure improvements are made.We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.Kind RegardsIrene KowalczykDuty Manager

Ответ от объекта размещения: Dear Sasitorn,Thank you so much for your wonderful review and perfect rating! We're thrilled to hear that you found our location convenient for shopping and the train station and that you also enjoyed our breakfast, and appreciated the helpfulness of our staff.Your kind words mean a lot to us, and we look forward to welcoming you back to Apex Waterloo Place Hotel soon.Warm regards,Amnesty IgbinedionNight ManagerApex Waterloo Place Hotel

Ответ от объекта размещения: Dear Guest,Thank you so much for your wonderful review! We’re thrilled to hear that you had such a fantastic stay at Apex Waterloo Place Hotel. Our team takes great pride in providing exceptional service, and it’s always rewarding to know that our efforts have made your stay memorable. We look forward to welcoming you back soon! Best regards,Amnesty Igbinedion|Night Manager,Apex Waterloo Place Hotel.

Ответ от объекта размещения: Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found your stay to be okay overall, despite the ongoing renovations.We want to assure you that guest security is our top priority, and we do not compromise on it. While the renovation process may sometimes create an impression of reduced security, we always take the necessary measures to ensure that our guests are safe and secure throughout their stay. Your safety is very important to us, and we are committed to maintaining a secure environment for all our guests.We appreciate your understanding during this transitional period and hope to welcome you back soon to experience our improved facilities.Kind RegardsIrene KowalczykDuty Manager

Ответ от объекта размещения: Dear Rahul,Thank you for your excellent review and high rating! We're delighted to hear that you found our location convenient with close links to prominent places in Edinburgh.Your positive feedback is greatly appreciated, and we look forward to welcoming you back to Apex Waterloo Place Hotel in the near future.Warm regards,Amnesty IgbinedionNight ManagerApex Waterloo Place Hotel

Ответ от объекта размещения: Dear Lau Yeuk SzeThank you for your feedback.Please allow us to express our sincerest apologies for the challenges you have encountered and to also reassure you this does not reflect our normal standards of service. Our team have certainly reviewed your comments and actions will be put in place to ensure we do better next time.We do hope that we can welcome you back to Apex Waterloo Place Hotel in the near future.Warm regards,Alice | Duty ManagerApex Waterloo Place Hotel

Ответ от объекта размещения: Dear Guest,Thank you so much for taking the time to share your positive experience with us. We're delighted to hear that you enjoyed your 2-night stay and found our location convenient, with easy access to Calton Hill.It's wonderful to know that you found the hotel clean and the staff friendly and helpful. Providing a comfortable and enjoyable stay for our guests is our top priority, so your kind words are greatly appreciated.We're grateful for your recommendation and look forward to welcoming you back the next time you're in the area. Please don't hesitate to reach out if there is anything else we can do to make your next visit even more memorable.Kind RegardsIrene KowalczykDuty Manager

Ответ от объекта размещения: Thank you for sharing your positive experience with us. We're thrilled to hear that our front desk team made you feel welcome and that you received excellent service during your stay. Our staff takes great pride in their work, and your compliment will certainly be shared with the entire team.Furthermore, we're glad you found our location convenient for your needs. Being situated where we are, we understand the importance of accessibility and proximity to various attractions for our guests.We appreciate your feedback and are delighted you had a pleasant experience. We look forward to the opportunity of welcoming you back on your next visit to the area.Best Regards,George MiliarasFront Desk Duty Manager

Ответ от объекта размещения: Thank you for bringing this to our attention. We apologize for any inconvenience caused by the unavailability of our swimming pool during your stay. We understand how important it is for our guests to have access to all our facilities, and we regret that we were unable to meet your expectations in this regard.Please rest assured that we are actively working to resolve any issues with our pool to ensure it is fully operational for the enjoyment of our guests in the future. If there's anything else we can do to enhance your experience or if you have any further concerns, please don't hesitate to reach out to us.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel