Best Western Cedar Park Inn

Really good experience for staying 3nights, nice staffs, price and location, recommend for family. Will book again.

It was ok

This was the worst hotel we ever stayed at. The had no hot water to our room in the morning for showers and when we called down they couldn’t do anything about the issue. We had paid for 2 nights but we left after only 1 night. I would really recommend that this hotel is removed from your site as it was literally our worst experience. We would like to have our 2nd night that we paid for as we left and only stayed one night.

Worst experience ever. Went to reschedule 2 days prior due to a snow storm and unable to make it there. Was told I would have a $75 rescheduling fee (thought that was a bit ridiculous since I was rescheduling for MORE days). Then 4 days later, after receiving confirmation from ******* that they would charge $75. they charged me $107 for room chrg. then quickly followed by another charge for $257. they didnt actually reschedule my stay, instead decided to go for the bigger buck of claiming it was a no show, and charging whatever they pleased. When ******* attempted to get in contact with the manager, they never replied and instead had to be called multiple times in order to say they would refuse to refund anything. Absolutely the worst customer service. A true scam.

Asma is one of the friendliest receptionists I've ever dealt with. She communicated with us so well upon check-in. She is your hotel's gem who will make guests come back.

-35° outside and lobby and hallways were maybe 10°. Onsite restaurant closed permanently but still advertised that it was open on ******* and at the hotel. Employee was vaccuming outside our room for an hour until 9pm. Seemed like an ok location but would not stay again.

Stayed at this location multiple times at various times of year and have never seen the pool operational

I found out when checking in that the pool was not in operation. The General Manager told me that I would not get charged/get a refund and to book another hotel. Today when checking my credit card statement, I was charged the amount. I wouldn’t trust this hotel!

Room was clean and comfortable. Pool was closed. Complementary breakfast did not start until 7:30 AM. Too late for business travel. Thermostat did not seem to function properly. Lowered to 19, room temperature did not change from 22.5. Turned AC on and fan high, but the heat kept the room at 22.5. Glad I brought my own fan.