Haus Hainstein

The most deceiving hotel experience: the room was without blinds or airco (too dry air), strong old odour, poor breakfast and no room service or food in the evening. Also hotel tried to charge extra 50(!)euro for a child bed which was included in the booking price and offered no apologies when the issue was finally settled… poor service for a wonderful location with great views

We arrived from a 10 hour flight, then travelling by car another 2 hours to the hotel-only t be met with staff, not flexible enough to check us in 1 hour early-although the hotel did not appear overly busy. Our stay in August was during the heat of summer, yet the hotel has no AC (ok, not every facility is equipped with AC), but a 50 euro fan (ventilator) can be placed in each unit to accommodate the guests. At 10pm guests are being advised to move off the large patio (a patio that provides a splendid view to the Wartburg castle-and the only reason why we selected this hotel over any other). Bar service stopped prior 10pm (acceptable), but being told to move inside is not.

Incredible view of Warburg Castle

We spent two nights in Eisenach. This hotel was convenient to Wartburg, which we wanted to tour. The internet was very poor in our room. The staff was somewhat underwhelming in their efforts to smooth things over for us. Likely would choose another hotel in the future, but if these issues aren't important to you, this is a nice, convenient place to stay.

would recomment any time

Not very much was in English, but enough of the staff spoke some that we were able to communicate.

LOVED this property! It was outstanding. It was a little hot, and GPS didn't like finding it (ended up using just the map), but it was worth it. Beautiful views, including of the Wartburg and great walking trails. Great staff, good food, and a royal experience.

Somewhat dated older institutional property located at the top of a hill above a town. Access to the room was a bit more difficult than anticipated as we had to lug suticases on a rather circuitous route to the back of the hotel complex. Overall a decent place for a one-night stay.

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