Hyatt Place El Paso Airport

Our room is at end of hall on 1st floor nearest to interstate Highway. Lots of road noise. Exit door noisy when opened/closed.

I was not aware the hotel was going to go under renovations until after I booked my stay. I wish they would have told me that before. The breakfast was good though. Location was convenient for us. Maybe I would try them again until after they are done remodeling.

They had us go to another hotel because they were remolding. Which was way out of our way. We got no breakfast vouchers or anything

This facility is right next to a major highway. As someone who lives in a very rural area I struggled to get to sleep. Great room though.

I feel that the room was not very clean an are pillows had hair on them the room was hit an the ac was not working very well

The front desk staff was very friendly. I arrived after 11 PM, so there was no shuttle from the airport. However, upon return, they took down my flight information, and the shuttle was ready. The property is a bit "tired." Could use some updating. If you like squishy feather pillows, you will be ok. I prefer foam ones. My room was facing the freeway, so there was a lot of road noise.

Furniture is worn, holes on the arms of the sofa. Elevator bounces around and is very dirty. Front desk staff unprofessional and transferred his stress to the guest for no reason.

Because most of our stays have been at Marriott or Spinghill Suites i assumed it his property was comparable. It isn’t! your property is too close to I-10. It’s noisy, i could hear traffic all night, I could hear the water and flushing from upstairs and the bathroom floor near the toilet had something sticky! Also the AC is too close to the sleeping area i couldn’t moderate the temperature! The rest of the property is beautiful but on this stay my wife and i were not impressed! in fact when we return on 10/09/2023 my wife has requested we stay at Spring Hill Suites. I am telling you because you have asked, These issues are definitely fixable!!! Respectfully Mike Jimenez

There is construction around right now but luckily it is right off the highway. Nothing to walk to.