My family and I spent 10 nights at Zornitza Sands. Unfortunately, the reception staff wasn't welcoming or helpful when we arrived. We also found the hotel manager unfriendly as they never greeted us or smiled during our stay. Despite this, our room was clean and spacious, with two bedrooms, two bathrooms, and a large balcony. The housekeeping staff changed our towels daily. The beach was lovely, but it wasn't well-maintained. Nobody seemed to clean it, and the lifeguards on duty often slept instead of keeping watch. The snack bar was unpleasant with dirty tables made of old, rotting wood. The food selection was limited, and the staff didn't seem to care much about cleanliness. Once, a lady asked a worker to clean a table, but they only brushed it with a paper tissue and left the mess on the floor. In the restaurant, the food and wine were good, with a variety of cheeses, pickles, fruit, and vegetables. However, finding a table was challenging, and the waitresses were often lazy and chatty with each other. The bar in the restaurant frequently ran out of wine glasses, and the other bars only used plastic cups, which seemed inappropriate for the lobby bar. The alcoholic drinks, coffee, and tea were delicious. We enjoyed the aqua Zumba and water polo. We were surprised to find that the animation teams had a day off on Mondays, which we hadn't seen at other places we've stayed. The entertainment for younger children was good, but my 11-year-old son didn't have much to do. The pool bar's bartender was professional, but the music playlist was repetitive and focused solely on rock and roll. Overall, the hotel was decent, but we feel that the customer service and certain aspects could be improved.
Перевести