The Setai Sea of Galilee

Everything was great

A 5 star luxury hotel which is 3 star hotel. The problems started before arrival. Tried booking spa a week and half before our arrival and was denied ability to book. Only on the week before was I able to book. Every time I phoned the spa they closed the phone on me. Going through reception the spa also closed the phone on me. After checkin we had to wait for the courtesy car to take us to the room. Of course about 20 mins passed before the person at the main phoned and shouted at the driver to come as many people were waiting. That helped. We got to our room and found that the room was not cleaned properly. The safe was locked and only after I phoned for third time did some come (after 45 mins). Next problem was that the towels for the jacuzzi were torn. People also had left the jacuzzi leaving their wet towels on the furniture but only by asking twice did they send some to clean and change the towels. At the swimming pool though it was over 35 centigrade , no cooler was out with water to drinker. The toilet was missing a light, filthy and smelly. The swimming pool was not cleaned properly at night so the floor was full of sand and dirt. On the internet sight they talked about two restaurants , milk and meat. But neither opened during our stay. The room had light bulbs burnt out, 30 hours later still waiting for service. They cleaned the room and removed towels but of course did not bring clean towels. When i tried calling the reception ut was engaged. When I personally arrived, i discovered that they had purposely taken off the handset. They put it back and everything worked but immediately they repeated the process. The hotel is in a great setting, food in the main dinning room was good. The service in the dinning room was good and they were helpful. For me and my partner, the Setai Kinneret Hotel fell well below expectations. IT IS NOT A 5 STAR HOTEL. DON'T go there. You have better options at the price the ask. A horel will succeed on the service and this hotel failed