Manor House Country Hotel

Have just attended a wedding at the Manor House, am here with my girlfriend. For a wedding, the food was lovely and the atmosphere and overall service was good, the one point of negativity I have however was at the conclusion of the night. I had been standing at the bar for 15-20 waiting to order one pint which during a wedding does not seem like a large ask. The area of the bar I was stood at was being served by a bar-man named Reese according to his name tag. After these 15 mins had concluded the staff then proceeded to begin rapidly pulling down shutters and told us the bar was now closed. I can understand after a long day wanting to close up but the speed at which they began to start denying customers was a little alarming. It was Reese in particular who was adamant I was not being served even though I am staying here for two consecutive nights. This may seem trivial to some but as a paying customer and a resident it has set a tone that will now carry over to the rest of our stay. If the staff here are as adamant to get rid of us the moment they are obligated then I shall not be recommending the place to any friends. Is is a shame such a lovely place has been affected negatively by the actions off one.

We had our wedding at the Manor House in March 2024 for about 120 people including children. We didn’t have the ceremony here, just the reception. There was plenty of space for more people if we needed it. The staff from the very beginning were brilliant. We live abroad and had to send family to view the hotel. Nothing was too much for the team and all of our questions were answered quickly. The hotel itself is stunning and the grounds are great for photos. The hotel is a great blend of traditional but with all modern appliances and very clean. Expectations were managed well so that we knew what was available and possible. Trust Una and the team to help advise as this is their expertise. The day ran very smooth without any stresses. The food was fantastic and plenty of it which guests were delighted with. There was plenty of staff working so very little waiting for anything. Our party continued to the early hours and even the staff in the residents bar were pleasant at that time! Breakfast again was brilliant with a great selection of freshly cooked breakfast. I would highly recommend the hotel to any couples thinking of getting married.

Good hotel food good service excellent views all round either lake or gardens. What more can I say other than hope I’m back soon.

Manor House Hotel is the best place to stay. I would stay again in a heartbeat. Couldn't fault it in any way. You need to book this hotel for your next break, you won't be disappointed. Highly recommend, particularly Karen in the Spa, she is a perfectionist and is so passionate about her job and also the 2 receptionists who located my rings and posted them back to me. Thank you

We visited The Belleek Restaurant for my birthday. Everything was perfect from start to finish, the service, the ambiance, the luxurious surroundings. The food was superb and excellent value. We requested to sit in the main part of the restaurant although there is a conservatory too, but we love the charm of the original building. The service was attentive but not fussy, the food pretty, tasty with fabulous flavour combinations without being pretentious. This is a really special restaurant which deserves every award it gets.

I had booked this as a getaway for my partners birthday and also to experience the hotel before our wedding in October this year Are we had the best time the whole place is warm and welcoming and all the staff were great and friendly every time we encountered them The 3 course meal was absolutely outstanding and it was so fresh and well presented We will be back again before our wedding there

Great hotel nice drive well away from hustle and bustle, excellent quality food with good portions.friendly staff and good sized room, loved the leisure facilities especially outdoor hot tub We.will be back for a boat trip and golf when weather improves

Absolutely beautiful hotel, highly recommend the Junior suites on the 2nd floor, stunning views over the marina and lough. Excellent meal in the Cellar Bistro. Great staff throughout with a wonderful barman in the Water gate cocktail lounge. Can't wait to return again soon.

My wife and I have enjoyed many stays in the Manor House over very many years and this is the first time that we came away feeling exceedingly disappointed. Sadly, my wife is now disabled; she cannot climb stairs without help. When we arrived at the hotel, we first had to make our way up a ramp into the long corridor outside the bar, before eventually reaching the reception area. When we arrived there were no chairs or seats available, either in the main foyer or the reception area, so we had to ask for help so that my wife should sit and rest while I registered. We then asked for the location of the lift to our preferred room overlooking the lake (where we have stayed many times) and we were told that because the hotel was a listed building, no lift could be provided. This is a very poor excuse; I subsequently found several places where a lift could have been provided. The alternative to helping my wife up a long flight of steps to our room would have been retracing our steps down the ramp to the front car park, walking approximately 200m over rough uneven ground to the rear car park, then up another ramp to reach the spa area, from where there was indeed a lift. Since it was raining we decided to attempt the stairs, which we managed with some difficulty. The long flight of stairs had to be attempted again to reach the dining room, where we did have an enjoyable meal. However, when my wife asked for the location of the nearest disabled toilet, we discovered that not only was it up some more steps in a passage behind the reception, but the disabled toilet was only accessible from inside the ladies' toilet, so I was unable to accompany my wife. Luckily a member of the public who had witnessed our difficulty offered to help and accompanied my wife into the quite inaccessible disabled toilet. The following morning on being asked if we had enjoyed our stay, I explained our experience to the reception staff and then to the hotel manager. I asked her if she would pass our comments and concerns up the management chain to the hotel general manager and to those who would be interested in our concerns. I also left a copy of our comments in writing for her convenience. Five months later I am still waiting for a response and sadly, while for years the Manor House has been our favourite local hotel, it is no longer and we do not intend to return. It was a most disappointing experience. MikeM