We are relatively local and having been given a substantial gift voucher recently , we thought we would pop into the White Hart for a light lunch one day prior to using the voucher. Having seen the sandwich menu online prior to going, we felt it would be an ideal stop for a drink and snack lunch. We were halted at the entrance by a young man who brusquely "are you joining us for lunch?" We explained we only wanted a drink and light lunch to which his reply was "well choose something off the starter menu then!!" I was always under the impression that the function of hospitality was to make your customers feel welcome and comfortable. Our experience was neither and we are now left wondering what we will do with the gift voucher as at this moment, we have no intention of a repeat performance. Very sad indeed.
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