Gipsy Hill Hotel

Had booked into this hotel from 25-09-23 - 29-09-23 but when we went at 2pm the hotel was locked up with a security notice on the door. There annexe was unavailable with mattress’s up against walls and windows so we assumed (wrongly) that this hotel was closed as when looking at main building it looked very very rundown with curtains hanging off rails and damp patches on them. Then they had the audacity to charge us £71.70 for not booking in. I would think twice about staying here.

Booked two nights to attend Funeral . Worst hotel we have ever stayed in. Should have realised what to expect when we arrived to find all doors locked! No sign of any human activity. Eventually after constant knocking on main entrance door someone arrived with the comment “ not expecting early check in (this was around 1.00pm) on my own so locked door! But we were expected having Pre-booked ! On checking in we were advised of virtually no facilities available. dining room and bar closed , no cleaning of rooms etc. etc. when I commented on apparent lack of staff, was told by receptionist (?) she was the only staff on duty and why would she want anyone else ? Now to the room, well it was pleasantly roomy and clean, but that’s it. Bed was like sleeping on concrete (actually didn’t get any sleep). Peeling wallpaper , mishmass decor/curtains/carpet. Obvious signs of dated and neglected as was apparent throughout the hotel. Room was cold since no heating on. Garden area (which was extensive) again neglected and uncared for. I could go on but just writing this is winding me up! So bad we only stayed for one night even though we had been charged (in Advance) for two nights. When we attempted to register our concerns and check out, we were told i believe by a security guard?, No staff member available , just to throw your room key in the bowl on the reception desk. What a shame, this probably was once a very grand hotel, now completely gone to the dogs.