The Manor House Hotel

Arrived at 9 pm after a three and a half hour drive to find the place in complete darkness and closed up. Phone number was unobtainable. Booked through Agooda and had to contact Hong Kong to resolve. It is currently being investigated, apparently. Absolutely appalling to leave people stranded with nowhere to stay.

Very angry; I would go as far as to say disgusted. Have been left exhausted by a respiratory condition and currently without a car. I needed action in Ferryhil force specific purpose. I was on the phone all day in relation to this and then had other demands on my day. While traveling to the hotel I found two missed calls. On returning the call I got an extremely stroppy response and told that they close I'd no one comes in. Well I want onsee that in big good letters every time you advertise rooms etc. 'we go home at 6 if no onecomes in and we get very stroppy about it'.

I was booked this hotel for business. When I arrived the outside of the building was in need of repair. It looked like it needed some attention. Upon arrival I met a lovely person who took me to my room but the environment looked beyond tired and not how it is presented on any booking site. The room was bright and airy, but dusty and the shower would not work because the holder was broken. During the night, revellers were enjoying the evening, but as smokers, my room filled with smoke. The environment was so dark and dingy so I did not want to go down to the bar for a drink. The pub has a local reputation which is less than good. I was really disappointed in terms of what it cost.