The worst customer service i have even seen, you can waste the hole day calling, and you will not get any answer and if you get one, for sure it's going from the bell boy or maybe the Chef, and of you are lucky, by miracle got any answer from the front desk asking about availability, they can confirm but next day they will tell you we are over booked, my review is for travel agencies that they work with this place( for sure they know about this) but for those new ones who might be their first time, please make sure first that you will get rooms you have payed or going to pay for, and to be honest I wish you the best of luck if get even an answer for your phone call. Honestly the Riad is so beautiful, with excellent access, with very nice helpful stuff, except, the front desk lady.
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