Figtree Hotel Wollongong

I booked a room last night the 4th January for 1 night ,, I came down with my partner to spend the night there after I had to go to work in the area last night,, I arrived back to the hotel around 7pm and my partner and I decided to go downstairs to enjoy a couple of drinks and some dinner before intending on listening to the music and playing the pokies ,, it was all going well we were enjoying our drinks and dinner outside when Joel a worker/manager came just outside the doors where the restaurant is and yelled at my partner that he had better not be smoking in a non smoking area ,, I found this to be quite rude and my partner was very embarrassed and agitated that Joel had spoken like that to us ,, neither of us were vaping nor did we intend to vape ,, we were eating,, there’s was a vape on the table next to us that my partner had placed on the table instead of sitting on it in his pocket,, after this incident I finished my drink,, we got our dinner taken away and we packed up and left ,, we were gone by 10pm ,, we did not stay ,, I spoke with max and handed him the keys back and also put the complaint into him about what happened,, it would have been ok if Joel had approached us and spoken with us but he yelled across at us so everyone could hear ,, which is very unprofessional and was not needed As we didn’t stay the night due to this incident as my partner and myself didn’t feel comfortable being there and was no longer enjoying a night away ,, we came from Penrith for the night and I’d like to be refunded for it ,,

Paid for 2 nights stayed for 1 night the room was dirty stains on the carpet looked like faeces it was freezing cold wind was coming in the gabs on the windows no air-conditioning but other rooms had air-conditioning that were empty got told the rooms were full up graded the room for queen got double I would like a refund please because I would not recommend anyone staying there the place should be shut down it was filthy

這個酒店底層就是一個酒吧，我們已經付了全款，但checkin時仍要信用卡，因為我們不懂英語，搞不懂為啥還要信用卡，而且信用卡和護照都拿到裏面房間複印 離開了我們的視線。我們的房間窗户外就是酒吧室外部分的屋頂，是鐵皮的，夜裡1點多，有工作人員，在屋頂幹活，搞不懂他們幹嘛，但是走在鐵皮房頂上，那個聲音很大很吵，還不停的説話，持續了快一個小時，最後忍無可忍的，打開窗户讓他們安靜，才算結束。