Microtel Inn & Suites by Wyndham Victor/Rochester

The hotel is a bit dated and could use a refresh on carpets and door locks. My key cards would work for a day and then stop working. I constantly had to have them rekey the cards. Breakfast is heavy on the carbs but the coffee machine actually makes a decent cup of coffee. Greek yogurt was a nice addition and Jimmy Dean breakfast sandwiches were usually available, along with their pancake machine and bagels. the rooms sport bathtubs that are fairly tall and might be a challenge for older visitors

The breakfast offered was OK. Parking was convenient. However, billing went to my charge card daily including the $10 incidental fee. When I attempted to resolve this with the associate on duty he was unable to do so. He had to call the manager at home. I have had to check me credit card daily to verify the daily incidental fee was removed. In my 50 years of traveling I’ve always received on bill at checkout …. never daily charges.

My credit card was carved multiple times BEFORE I checked out. Also, I had a $10/day included in these charges. A a traveler for 50 years I find this practice totally unacceptable. I will not be staying at a Microtel in the future.

There were literal lightbulbs missing from the very few lights you even get in hotel rooms. The walls were paper thin so I had to listen to everyone and the rooms were far smaller than average. I travel for work weekly and this I thought would have been an average safe place, but god even the sheets smelt like a hospital bed. You know that smell in hospitals or hospice homes? That's what the linens smelt like. It was pretty upsetting to lay in that. The staff was nice enough. It was really just the property that was shockingly off-putting. It's also immediately off the thruway which is a plus, but I would never stay here again nor recommend it to anyone.

We found the room very clean, but too small and horribly lit. Not even enough light to read in bed.

It was a decent property. I didn't like that there was no elevator but the breakfast was good and the hotel was clean.

The accommodations were way above my expectations. My only criticism is that it’s too close to the interstate which made it difficult to sleep.

On a 4 day stay, I wasn’t expecting daily housekeeping, but when two days went by without fresh towels or wastebaskets being emptied, the lack of service was disappointing. Otherwise the stay was fine.

The room was nice. It was small but ok for a two day trip. I would have booked elsewhere if it was a longer stay. The beds are definitely not queens. I booked a 2 Queen assessable room and was put on the second floor. The hotel does not have a elevator and that was inconvenient for my disabled father to walk up the stairs. I wouldn’t book here again but it was an alright stay.