Premier Inn Uckfield

Not a bed nights sleep. Rooms clean. Food basic but ok . Situated next to M & S food hall so ideal for snacks and drinks. If you want a taxi don't use Uber. If you want a late taxi always pre book earlier in the day.

During breakfast, my daughter accidentally placed a croissant into the turntable toaster, which caused it to catch fire. While I acknowledge this was an error, I feel it’s important to mention that my daughter is autistic and has difficulty with reading, which contributed to the misunderstanding. What was more upsetting, however, was the response from the staff afterward. Several team members appeared to be making comments and continued to stare at our table, which made us feel extremely uncomfortable and judged during what was already a stressful moment. We’ve always appreciated the welcoming environment of Premier Inn, but this experience left us feeling disappointed. I would be grateful if you could address this issue with the team to ensure future guests—especially those with additional needs—are treated with understanding and respect.

Elysia and Alisha made me feel really welcome, food was amazing, everywhere was unbelievably clean and I felt so comfortable here. Staff are a credit to this hotel and Tui was especially amazing. Thank you Uckfield, I will return when I'm next working this way 😀