Dennis Leon
21 декабря 2023 г.
The Royalton Antigua is a beautiful resort. We found the staff very welcoming and friendly. However, the difference between an average rating and a good or great rating is management's (lack of) responsiveness to relatively small issues. Small things such as, 1) a leak in the hall that wasn't repaired the entire week, 2) the jacuzzi for the couples massage has been inoperable for over a month, and won't be operable for at least another month; 3) obviously burned out light bulbs that weren't replaced, 4) the restaurants were out of key ingredients for the entire week (for example, mint leaves, crab cakes), which limited dining selections, 5) there were some occasions when we ordered a drink by the pool, and it never showed up. These items didn't ruin the trip, but having them resolved would have resulted in an above average experience, and it wouldn't have taken much to resolve them. We have stayed at Royalton resorts in two other locations (Mexico and Jamaica), and rated them excellent, so I know the chain is capable of providing that level of service.
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