Courtyard Florence

I booked a room with them and I was in a position had to change rooms due to cleanliness. The room they put me in it was mold everywhere and the room smelled horrible the room smelled like an ash tray and clearly I booked a non smoking room and the sheets and bed spread was filthy, oven not working and also intercom not functioning so every time have to come down. Because of the time i was too tired to not entertain and book another room. The manager at that time said they were going to give me a refund. I told the clerk and she told me the housekeeping crew was gone so they gave me a new mate and sheets. This process took two hours to settle down. This was the worst experience I ever had with a hotel. During checkout time they told me that in order to get a refund I had to go through ******* and ******* has to call them in order to get my refund(Giving me a round around).The entire stay was horrible. If i could give them a zero I would.

Rob in the bistro was amazing. He makes this place great. Customer Service was good. My room however-The first one smelled funky and was dirty. The second had a strong perfume smell and a little dingy with stains everywhere. The people above us were loud for hours. We ended up calling and asking if the front desk would say something in which they handled it.

Staff is always a plus. Staff was very courteous and kind. Gym, pool, bistro, lobby, everything, everywhere was spotless. The beds were comfortable, amazing! Glad we chose our stay here...

I did not get the room i booked it, put on the room with jacuzzi on living area . I have $20.00 is credited to my credit card. It not posted yet. hope credit shows on account in few days.

Do not book here if you plan on arriving after 4pm check in!!! Booked a one night stay, I called them around 2pm to let them know we would be arriving later in the evening… called again around 10pm to make sure our room was ready and they tell me they overbooked and gave our room away. It somehow never occurred to them to call the guests they couldn’t accommodate to let them know to find other accommodations… Don’t even waste your time here! You’re better off at the Residence Inn down the street :)

Got in the room the bed was filthy, hairs under the mattress and on the sheets, there was a white film all over the head board we had to scrub off ourselves. Called the from desk and no one answered for sometime, no housekeepers on duty, no supervisors on duty just the desk clerk at 9pm on a busy Saturday night. I never complain but this is the most disgusting worst hotel I’ve ever been to.

The hotel was a bit outdated in my room and the advertising of the pool and hot tub didn’t match also the pool was out of order.

Location is good off 95 but the cleanliness was subpar. Our first room was not cleaned and we had to be moved. The receptionist was very nice and apologetic. Another minus is that there is no complimentary breakfast. If we stay in that area in the future I might try the Hilton across the street

Outside of building is updated and lobby, but nothing else. Rooms need major updates. Hallway smelled like cleaner and staff was not very friendly. Spend the extra $20 a night to stay at the hilton across the wekk.