Hotel Bigallo

I booked this hotel through Booking, thinking that I would find a cozy place to at least rest. I arrived at the hotel at 10:30 p.m., everything in the hotel is shabby and old, you notice it simply when you get there, in the common areas, the reception, etc. They gave me the key to the room and when I entered I saw that there were live insects behind the paintings, dead mosquitoes on the walls with traces of blood, and other live ones. They tried to relocate me to another room with the same problems. I went to look for another hotel at 10:45 p.m., I didn't even touch the room but they charged the money for that night. Conclusion: if you are a traveler with the stomach to endure it may not matter to you, but I would certainly never recommend it to someone for a vacation or a few days of work.

Don’t stay here. The glass shower wall in my friends bathroom shattered when she wasn’t even in the room. Not only did she have to stay in a room with no bathroom (she had to use the public facilities and shower in one of our other friends room) and was not compensated for this inconvenience and violation of what should be a standard available feature in a hotel room. She was also charged €500 extra for the repair or she was threatened with the police. They also charged all of us - 6 rooms in total €10 Per night per room more than we were originally quoted.

Bad: everything. It’s not a 3 star hotel, it’s not even a 1 star. Rooms are dirty. AC? Yes it has AC, but it doesn’t makes air cold. It is making noises and dry air. Mosquitos they are everywhere. It’s impossible to feel refreshed after night in this room. Bed is dirty, bed sheets are dirty. Bathroom is dirty. Towels are dirty. Service desk lady doesn’t want to do her job. Hotel doesn’t provide enough towels for two guests (it was just one towel). I asked for one more towel, After arguing and proving that room was booked for two persons, she gave me another one, she put it directly on a lobby desk, where everyone puts money, documents and bags.

Location, location, location. Literally steps from the Duomo. We had a queen bed and a twin. The queen was up in a loft and wasn’t very comfortable. The staff was very nice and very helpful. Breakfast in the mornings was basically continental but served its purpose. Easy check in and out.

Great location. Close to train station and steps from cathedral and Bell’s tower. The clerks were friendly. Missed the convenience of being able to make coffee/ tea in the room. Coffee was not available for purchase either! No iron available.

The hotel is in a fabulous location. Right in the heart of everything. Its off a small side street so it quiet too. Very comfortable beds and verybclean. Its old. Its not a boutique hotel. Its great value. In a great location with great staff. Highly recommended

The room and bathroom within it were very comfortable and clean, however, the hotel management left much to be desired. To be clear - the staff on site were friendly and helpful, but the policies of the hotel are terrible. We were advised not to use the elevator unless bringing luggage up or down. The stairs are poorly lit and the railing is loose. Very dangerous. As well, someone in our group had her glass shower door shatter while she was in bed - nowhere near the shower. She called for help right away. The glass was not vacuumed up so she had to use the public washroom for the rest of our stay. The hotel manager demanded she pay for the damage or they would call the police! On top of all this - when booking the rooms, all the rooms were charged to one persons credit card. Not held, actually charged before we even arrived. The hotel reluctantly eventually reversed the charges so we could all pay with our own cards. With all the other options available, don’t stay here. It’s not worth the hassle.

I was shocked upon arriving at this hotel at how untidy and messy things first appeared. However, once I got up to reception on the third floor everything changed! There was a wonderful view of the Duomo. Breakfast was simple but more than adequate.