SureStay Hotel by Best Western Florence

The hallways had laundry piled on the floor. There was a strong chemical smell from the cleaners. Noise of people running and talking in the hallways.

A white Tesla woke me up in the middle of the night blaring its music. When I woke the next morning, the owner was cleaning it and showing it off to someone. I asked The woman at the front desk if that person was an employee, she said that he was a supervisor. So I approached, wanting to discuss what happened the previous night and asked if he were a supervisor. I had to ask three times before he finally said that he was, and when I explain to him that he pulled up last night at a rather late, our blaring his music, he proceeded to say that he did not wake me up. He explained to me that his glass on his Tesla is acoustic glass, and therefore no sound could possibly ever have escape from it. I expressed my displeasure at this, and we got into a rather heated discussion. He approached me aggressively telling me to get away when I was nearly four feet from him. He continue to argue with me regarding it before finally offering a refund when I said I’d take it, he turned to the other gentleman with him and said see that’s all they want. This understandably made the situation far worse we continued to argue back-and-forth. He continued to tell me to go inside, go inside, go inside to the office, and when I said I would follow him in he did not want to do that. He decided to stand there, staring me down and said “I could sit here all day”. After standing in silence for what seemed like a couple minutes, staring me in the eyes, he finally said, what do you hope to accomplish..

We have, once before, stayed in a Sure Stay and were not happy. This one was slightly better than the other one but only slightly. They are under construction but seem to be doing one room at a time, it would be better to block off a row of rooms a do them,probably cheaper as well. The rug in our room was very dirty.

The rooms were just a tad too tight. It was very hard for two people to move around at the same time. Another foot or two between the end of the bed and the dresser/desk would have made things much easier. I felt like I was crammed into a sardine can.

Room was nice and clean it was quite the while stay and they actually have breakfast

This hotel was clean. The front desk was not staffed when we checked out at 1045am so just left them a note. The breakfast was fine. No other meals served but plenty of restaurants nearby. Close to Florence Mall and 30 minute drive to the Ark Encounter. This hotel is a good value.

Shouldn't have expected more for the price. Extremely friendly front desk however a very sketchy hotel. So many things just masked with air freshener and paint.

Room didn’t appear to have been cleaned prior to our arrival, just crossing fingers that they at least changed the bedding. Carpet was a mess, food remnants in chair, on floor, and in bathroom sink, along with broken glass on the bathroom floor...no way any of it was swept or vacuumed. Toothpaste on the mirror & bathroom sink, etc, etc...bedside lamp inoperable, large paint chip off the inner door, art frames either faded or filthy, the list goes on & on... If it had been any other trip, I would have asked at minimum for a new room, refund and gone elsewhere, etc...but with a 4am check-in, and only 5-6 hrs left to sleep, I didn't have the energy to even go back down to complain, let alone wait for any of those solutions...

I liked that it was quiet and clean. Staff was friendly, polite, and professional.