Villa Tortorelli

Villa Tortorelli: отзывы

Villa Tortorelli

Piazza Massimo D'Azeglio, 39, Florence, Tuscany, 50121, ItalyПосмотреть информацию об отеле
Villa Tortorelli
Villa TortorelliVilla TortorelliVilla Tortorelli
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1 ночь

Отзывы гостей

4.4/5
Очень хорошо
Отзывов: 73
Подлинные отзывы
Местоположение4.4
Удобства4.4
Сервис4.4
Чистота4.4
Фильтр:
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Все отзывы(73)
Положительные отзывы(42)
Отзывы с фото/видео(3)
Отрицательные отзывы(5)
Catty KOK
Улучшенный двухместный номер
Гость проживал в нояб. 2023 г.
Семья
Отзывов: 29
5.0/5
Превосходно
Опубликовано 25 дек. 2023 г.
Официанты добрые, номера хорошо оборудованы, чистые, а окружающая среда красивая. Рядом с железнодорожным вокзалом и достопримечательностями. Туда можно прогуляться. Это очень приятный опыт.
Текст оригиналаПеревод от Google
Гость
Улучшенный двухместный номер
Гость проживал в сент. 2023 г.
Пара
Отзывов: 3
2.5/5
Опубликовано 20 окт. 2023 г.
Это эквивалент B&B в Китае. Владелец покупает виллу, превращает ее в комнаты и использует как отель. Удобства и услуги намного уступают тем, что есть в отеле. Расположение не такое удобное, как знакомство. От вокзала идти правда долго, потом просто взяли такси. Стойки регистрации и обслуживающего персонала нет. Единственная вьетнамская женщина - Руоин Руосянь. Это зависит от удачи встретить ее в первый день заселения. Поскольку стойки регистрации нет, мы даже не можем позвонить в дверь и позвонить дверной звонок в начале, когда мы входим на виллу. В конце концов, он не работает. Их просто не было, и мы вошли очень пассивно. Комната не так хороша, как на фотографиях. Помещения старые, а туалет относительно большой. Единственное светлое пятно - Безопасность на вилле хорошая, но когда вам понадобится помощь, вы вообще не получите никакого ответа. В целом, я действительно не рекомендую оставаться здесь
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Francesco
Суперлюкс
Гость проживал в окт. 2023 г.
Пара
Отзывов: 3
5.0/5
Превосходно
Опубликовано 11 нояб. 2023 г.
Отличный выбор по расположению и удобству парковки. В 10 минутах ходьбы от центра.
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Анонимный пользователь
Суперлюкс
Гость проживал в мая 2023 г.
Поездка с друзьями
Отзывов: 7
1.0/5
Опубликовано 8 авг. 2023 г.
Я не сообщил вам конкретный адрес и пароль от двери отеля перед заселением, поэтому мне потребовалось много времени, чтобы его найти. Телефонные звонки были очень агрессивными, а расположение комнат было неправильным.
Текст оригиналаПеревод от Google
Marcos 305
Суперлюкс
Гость проживал в дек. 2024 г.
Семья
Отзывов: 4
5.0/5
Превосходно
Опубликовано 13 янв. 2025 г.
Villa Tortorelli is a charming mix between a bed-and-breakfast and a hotel. My experience here was mostly positive, and while there were a few minor issues, I could tell that the staff genuinely does their best to run the villa as smoothly as possible. Check-in & First Impressions The first thing to note is that the villa is designed to work with automated check-in processes, which is great for most travelers. However, it could be better explained to future guests to avoid any confusion. Not everyone will have a working phone or data plan when they arrive in Italy, and it’s important for the villa to have a backup plan in case guests are unable to connect. One simple suggestion would be to provide Wi-Fi access at the entrance of the villa and share the network name and password with guests before their arrival. This would make it easier for everyone to access the automated system without any issues. Room & Comfort I stayed in the Deluxe Suite, located on the first floor of a three-story villa, right next to the breakfast room. At first, I was concerned about noise, but the thick, heavy door completely blocked any sounds from the breakfast area. I never heard a thing in the morning. The room has blackout curtains that provide great privacy and darkness, which I really appreciated. The bathroom was newly renovated with luxury finishes, including stone walls that give it a high-end feel. The room was clean, and the daily housekeeping service kept everything spotless, with fresh towels replaced daily. One of the standout features of Villa Tortorelli is Karen, the person in charge of breakfast service and housekeeping. She is incredibly attentive and hardworking. She ensures that guests are well taken care of, and the breakfast is always well-prepared and served hot. Honestly, if they lose Karen, the villa would lose two stars in reviews. She is one of their greatest assets. Breakfast Experience The breakfast service was excellent. The food is prepared fresh every morning, and Karen makes sure there is always a variety of hot and cold options available. The breakfast room is cozy and inviting, with plenty of choices to start your day off right. The Villa’s Atmosphere & Location The villa is peaceful and surrounded by greenery, making it a relaxing place to stay. It’s also within walking distance of all the major tourist attractions in Florence, which makes it very convenient for exploring the city. One Minor Issue The only negative point during my stay was that the room felt quite cold when I first arrived. However, I reached out to the WhatsApp help service, and the heating system was adjusted quickly. Within a short time, the room felt much warmer and more comfortable. Final Thoughts Overall, Villa Tortorelli is a great option for those looking for a peaceful, well-located stay in Florence. The automated check-in system could use some improvement to avoid any potential issues for guests without a data plan, but aside from that, the rooms are clean and comfortable, the breakfast is excellent, and the staff is very attentive. Would I stay here again? Yes, especially for Karen’s service and the peaceful villa atmosphere!
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Гость
Представительский люкс
Гость проживал в нояб. 2023 г.
В одиночку
Отзывов: 5
3.5/5
Опубликовано 22 янв. 2024 г.
還行吧,就是沒有入住時間check in收了19歐
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Гость
Люкс (с балконом)
Гость проживал в июня 2023 г.
По делам
Отзывов: 4
5.0/5
Превосходно
Опубликовано 29 сент. 2023 г.
服務以及設施非常好
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Гость
Гость проживал в янв. 2025 г.
Другое
3.0/5
Опубликовано 4 февр. 2025 г.
It was 4 nights. Good location, about 10 minutes walk from the historic center. Inside the rooms there were few sockets. Room tidying ok. Complicated parking garage, tight space and few spaces. Even so, the inn charged 20 euros per night. Breakfast with few items, there was not much variety and there was no replacement of items. We had to arrive very early to have a better breakfast. Attendants were polite. There is no 24-hour reception. There is an attendant who welcomes us and depending on the time you arrive, you will have to check in via WhatsApp. Be careful when asking people to wash their clothes there. I asked the cost several times and was told it would be 20 euros to wash and dry an entire basket. The attendant told me that I could dry it on the terrace or in the machine, which would be at my discretion, and said that she could see what would be best, as long as it didn't shrink my clothes. At checkout, she charged me 40 euros. 20 euros to wash and 20 euros to dry. And she said that her boss ordered the charge and that this was the usual price in the market. I thought it was wrong, because she had told me a price and then charged me another without having said anything to me beforehand. I wouldn't stay there again.
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Гость
Гость проживал в дек. 2024 г.
Другое
5.0/5
Превосходно
Опубликовано 5 янв. 2025 г.
Brilliant, We found that stay relaxing and peaceful. We can only suggest you this place! The television had streaming services, the room was clean and the bed comfortable. The breakfast was rich and the waiter very kind, a very nice place to enjoy your trip in Florence!
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Гость
Гость проживал в нояб. 2024 г.
Другое
5.0/5
Превосходно
Опубликовано 26 дек. 2024 г.
Beautiful, clean room located in a lovely building set back in a gated courtyard. It was extremely quiet, despite being located within easy walking distance of Florence's most frequently visited attractions. Breakfast was a lovely spread. The staff were very friendly and helpful. We were able to securely leave our luggage for a late departure giving us the chance to experience Florence for an additional day. The pool looked like it would have been super inviting if not for the 30-40 degree F December weather!
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Гость
Гость проживал в нояб. 2024 г.
Другое
5.0/5
Превосходно
Опубликовано 13 дек. 2024 г.
I felt like a princess. The room was spectacular, the villa is kept immaculately, the staff is friendly, welcoming and helpful. The setting is beautiful, I found it fun coming into and leaving the fortress. The breakfast buffet is plentiful and provides for various tastes.
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Гость
Гость проживал в нояб. 2024 г.
Пара
5.0/5
Превосходно
Опубликовано 13 дек. 2024 г.
All good, Alice was very kind and help us with everything. Room are clean. The check in is easy. The Villa is close to all the city attraction, we walk on foot, but the bus station is near villa if you don t fell walking. Alice also told us were to eat the best florentina steak.
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Гость
Гость проживал в окт. 2024 г.
Другое
5.0/5
Превосходно
Опубликовано 10 нояб. 2024 г.
Tucked away of the city tourist center, this little Villa gives you plenty of rest after a full day at sightseeing. At 10/15 mts by foot, you'll find yourself on the center, so don't think that it's located really away. The Villa has everything you'll need to rest, the rooms are so comfortable and the breakfast was perfect to start the day. Near by there is supermarket and cozy restaurants (Trattoria Acquotta is a must!), and you'll find yourself at home and ease while visiting this lovely city. The hostess at this Villa was so nice and always looking for your best comfort. Don't think twice, book this Villa for your holidays :)
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Гость
Гость проживал в сент. 2024 г.
Другое
5.0/5
Превосходно
Опубликовано 15 окт. 2024 г.
A hidden gem located in Piazza Massimo D'Azeglio, far from the tourist crowds of Florence, but a ten to fifteen minute walk from the city's main sights. Elegant, comfortable, quiet and beautifully decorated rooms. Excellent lighting, which is rare in hotel rooms. Spacious and well-equipped bathroom. The hotel also has a small rooftop with views of the city and a good swimming pool for hot days. Good Breakfast. Very special service, especially from dear Alice, who was always helpful and cheerful. The cost-benefit ratio seemed reasonable for the quality offered. I highly recommend
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Megan93123
Гость проживал в сент. 2024 г.
Пара
4.0/5
Очень хорошо
Опубликовано 14 окт. 2024 г.
This place was lovely. Great breakfast, clean and nicely decorated, also very quiet. Located a 15 minute walk from the very centre of town but still plenty of restaurants and shops nearby. Bathroom seemed quite new with an excellent shower. Check in was a slight faff due to many gates and doors, but instructions to get through these were provided and easily followed. There's no one to greet you, in fact on arrival the place felt eerily empty, like we'd just walked into someones house, which having been to a lovely b and b with very attentive hosts the night before set the bar quite high and it felt like it was just missing a bit of something given its moderately expensive price. Also, and this may have just been very unique to our stay, but we noted there was no air con in our room, which wasn't a huge problem as it wasn't too hot in October. However it did get a little stuffy so we opened the window at night which resulted in what I can only describe as a plague of mosquitoes in the room causing a rather uncomfortable nights sleep. Therefore I'm not sure what the room would be like in the midsummer heat with no air con and hesitance to open the window. Overall nice place, worth going to, but just missing the wow factor that I was rightly or wrongly expecting from the shiny website and price point.
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Ответ от объекта размещения: Dear Megan, thank you very much for your review. Regarding air conditioning, we have two very big a/c machines that cool down the entire building to 18/20 degrees. It's just that by mid October the temperature during the day was 20 degrees and at night it fell down to 12. We are in fact expecting to turn on heating in 2 weeks. The A/C has been stopped a week before your arrival given that the temperature outside during the day was of 20 degrees. Moreover, if guests do request it, during the month of October we nevertheless can and do switch it on for them, but this needs to be asked. Thank you for your review and have a safe trip back home.