Hôtel Nell

Cute little hotel with great service.

What I can't understand is how the National Ministry of Tourism inspector renewed its 3-star status as recently as 2022! We didn't use the restaurant facilities at all so can't comment on them, but our room and no doubt all the others are long overdue for a refurbishment. To say that it is 'tired' is an understatement. The carpet had been badly mended at the bathroom entrance - photo attached, the desk surface was quite badly damaged, the chair and stool were too high to be able to sit at the desk, the curtain was hanging with two of the hooks unconnected, in short, it wasn't a good place to stay. I fixed the curtains, it wasn't hard. On the plus side, the chambermaid did a good job every day in changing the towels and bath mat and making our bed, the water was hot and the shower pressure was fine. The free wifi was the best of our holiday stay. On arrival, there was no kettle or coffee maker which is standard in hotels of any class these days in the UK. There is no lift to the hotel and as far as I could see, the rooms have no smoke sensors. Seriously, the 2-star Holiday Inn Express we stayed in at Folkestone was so far superior to this Kyriad, it beggars belief. The information for guests in the room invites you to 'Make yourself at Home' and offers a "Courtesy Tray" - a 'hot drink accompanied by a French-made sweet' and a "Free bottle of water to refresh yourself after your journey" - photo attached. I went to reception and showed them the info and they seemed surprised. They told me to return to my room and they would bring it to us. It consisted of a couple of paper cups, a small selection of coffee sachets and tea bags, sugar and two wrapped small biscuits, a classic case of over-promising and under-delivering. But they did bring a kettle which they left with us for the rest of our stay, but we're still waiting for the bottles of water. Oh, and the lady who came from the restaurant area when I rang the bell on our arrival was totally unsmiling and obviously couldn't wait to get back to having a social time with her colleagues. Thankfully, other members of staff were more courteous and friendly.

Convenable Hôtel convenable. Personnel très sympathique et à l’écoute. Les équipements des chambres restent cependant très sommaire (2 prises pas suffisant lorsque l’on a ordi tablette et tel), sèche cheveux trop « mou ». L’isolation phonique est inexistante.. dommage car c’est bien un des points qui m’a le plus dérangé, bref pas une nuit très reposante. Le dîner était parfait, goûteux et bien fait.

Accueil charmant, chambre juste propre, salle de bains assez mal entretenue tout comme les communs,: portes mal peintes. petit déjeuner très bien avec un personnel avenant. Convenable pour le prix . Parking sur le devant de l hôtel non gardé

En general necesita una bien reforma, se ve todo bastante antiguo y desfasado. Una de las cosas más importantes cuando vas de hotel es descansar, en este caso es complicado, el colchón está completamente hundido, necesita cambio urgente. Algo incomprensible es que en toda la habitación solo hay 1 enchufe para cargar dispositivos, si tienes ordenador, tablet y móvil tienes un problema. La parte positiva es el parking, libre y fácilmente accesible, igualmente el restaurante, me gusto bastante, buen producto a precio adecuado.

J’ai réservé via expédia avec une annulation possible jusqu a 2 jours avant. Suite à certainement un pb informatique ni ******* ni l’hôtel n’a accepté d’annuler ma chambre. J’ai donc du revoir tout mon planing pour ne pas perdre d’argent et ai décidé de tourner cette page. Accueil d’une personne dont le sourire n’est pas franc. C’est surjoué ! Aucune remarque au sujet de ma demande d’annulation préalable non plus. Chambre bof bof: Taches sur les murs et la moquette, tv d’un autre temps, poils, pas de gobelet pour se laver les dents, matelas dur, table complètement abîmée, meuble abîmé également, insonorisation zéro. Le tout pour 85 eur ! Au départ, personne à l’accueil. Voilà ce qui vous attend.