Carlton Hotel

Well a local man showed me where the hotel was …which was part of a pub. I was warmly greeted and handed a bag of sweets, a free drink voucher and taken up to see the room which was themed as a photography studio I think . There were pleasant views down Forres high street either way from the third floor windows. There was plenty of room. Well , a free drink of anything , wine thank you!! The breakfast was very pleasant and I was served by a smart young man from a local school. All in all a very enjoyable stay.

poor hospitality, we ( friends ) popped in twice today , the staff working are dreadful , they only speak to there friends and do not speak to customers , as they are a hotel , and hospitality is there business ?? Yes or No ? previous staff were lovely and friendly , now there is no personal service , its Dreadful

I enjoyed an excellent two night stay at the Carlton - my room was cosy, comfortable and extremely good value. The staff are very welcoming and a huge thanks to Phoebe for my excellent Full Carlton breakfasts (don’t miss out on the superb black pudding)!) which were served with a smile. I’d thoroughly recommend this hotel whatever your reason for visiting Forres. 👍

Yuk Terrible hotel, dirty worn out and food ghastly

We have stayed in the Carlton before & it was OK, this time it was terrible. Checked in on a Friday for a 7 night stay, Saturday morning mid shower there was no warm water. Went for breakfast, the young lad who was serving on seemed to have no interest in what he was doing, the urn had not been switched on so no hot water for coffee/tea, there was no bread for toast, no fruit. We had to complete a pre order for breakfast so they knew what we wanted so there is no excuse for items to be missing (Black pudding Sat & Sun, mushrooms Tues & Wed) Also the only butter available was a tub of utterly butterly that had the previous users toast crumbs in it.On Sunday he turned the urn on but there was no water in it. From Monday onwards the service was a lot better apart from the missing mushrooms, hot water, bread fruit & individual butters. Our room was not serviced properly I had to ask for it to be done on the Sunday so we got clean towels & replacement coffee & milk, toilet rolls - we resorted to buying our own just in case we were not given any & we were right to do so. The room was only vaccumed once in the whole week & after Sunday I had to ask for it to be serviced on a further 2 occasions, one time we had to leave our key because they had lost the master keys. There was never anyone there to complain to all dealings went through the bar staff or the waiting staff. There was hardly any storage in the room, definitely not enough for 2 people who were staying for a week.

Really great staff and comfortable stay. There are stairs and no lift so it’s not suitable for people with physical disability. It takes time to get the water running hot but the place was quite nice and much better than I expected from the ratings. Breakfast was not that great but the complementary drinks and coffee machine in the room was a nice bonus.