Private Residences at the Atlantic Resort and Spa

The unit was well stocked to be able to cook/eat in the room. The view from the room and lanai of the ocean and beach was beautiful. If arriving at night and driving to the hotel from the airport, be prepared for a busy nightlife on the street (darting pedestrians in the dark). It is an easy and direct drive from airport, but takes an alert driver to avoid the revelry in the streets. The restaurant at the hotel was adequate (service was slow and food served more lukewarm than hot).

Friendly staff, quiet and valet service was excellent. Had to call about the robes and slippers but they were delivered quickly. Very nice stay! Highly recommend this one!

Wasn't aware of the $45 a day valet parking fee. Most private residence that weve stayed in offer a pass to be used for 1 vehicle. Never received the text message that had the link for valet to be messaged to have the car ready when we came down. Guess the guy had input our info wrong day 1 & it was never corrected, so we had to continually bother the front desk. Upon arrival there we found ants on the counter EVERYWHERE!!! Reached out to front desk & no one showed up all day. Reached out the 2nd day and a guy showed up with bug spray while we went to the beach. Had to call the 3rd day because the problem persisted and we woke up with ants in our bed. Housekeeping left the spray this time for us. We're told we couldn't change rooms because we rented privately but we offered 2 drink tickets. For what we paid this shouldn't have been an issue at all! Outside of all of that the room/facility was beautiful.

I've stayed at this hotel before but this time I stayed at the Private Residences type of room. It was advertised as a king bed but sleeps 3 people. Upon arrival, we found out from the front desk, it only sleeps 2. No sofa bed or other option. We asked for a rollaway bed which was also shown as an option while booking. The front desk informed me a rollaway bed is not allowed in that type of room because it would be a fire hazard. Housekeeping was not included for the Private Residences rooms. That was not disclosed when booking. We had to call to request fresh towels, etc. Overall, I feel that there needs to be corrected information when booking a Private Residences room. I did not have any problems when I stayed previously in a regular (non Private Residences) room.

Very dissatisfied with the service, room wasn’t ready until 8:45 pm, no credit, reimbursement or anything, ate at wild tyme restaurant and my wife was giving a bill that wasn’t hers and they charged both bills to my room and after 2 weeks I have been unsuccessful in getting a refund. Keep giving me the run around, service there sucks. Had to ask for wash clothes. Will never stay here again!!!!!!😡

I was very disappointed with the com

Felt very safe with the level of security

Don’t like to give bad reviews but was completely taken by surprise with a $360 parking bill at checkout that was not mentioned anywhere in the reservation. Pool water was at 65 all week unable to swim. Requested housekeeping services 48 hrs in advance 3 times and never received. Requested toilet tissue twice after no cleaning service and never received so had to finally go to front desk to get ourselves. Refrigerator froze up and we had to defrost ourself plus lost food. I would not rent from this property again.

The staff terrible very unfrendly