DoubleTree by Hilton Fort Lee/George Washington Bridge

When I arrived the staff was NOT friendly at all. When I ask her a question, she was very short, didn’t smile and never explain the amenities of the hotel like the other staff next to me. I was in room 319 with a view of the HVAC unit, the tub and room was filthy, the lamp by the bed was missing a light bulb, the shower equipment is falling apart and the Hotel restaurant food was horrendous This place need major renovation.!!!!

The service is terrible and there is no enough amenities for the price collected. I will never visit Hilton and use trip.com anymore

The location is not good as it’s at the side of an expressway. It’s a bit dangerous to slow down into the parking lot. There’s nothing else around except a Starbuck with 10min walk alongside the expressway on the grass curb. Also I got stuck in a frozen traffic jam for 30min, which is the only way to leave the hotel. The furniture is old. Doors and floors make noises, hot water smells like swimming pool, and there are scratches on the chair. The air conditioner is confusing, it does not cool for the most of the time, and sometimes run at max cooling after press the buttons randomly. The window can only be opened to a narrow gap, so the room temperature easily goes to 80f even if it’s 72f outdoor. There’s no way to indicate “do not disturb”. The cleaner opened the internal lock with key and tried to force into my room even I had shouted twice “please come later”. Then they never came back to clean my room later.

the hotel name is hilton but the interiors and rooms looks like a 3 star hotel . rooms are big but not very clean . will not suggest this hotel if someone goes their for holidays with family

Nice hotel for the price. Could use a update on furniture, but still nice and clean.

The location of the hotel is perfectly, the view is amazing and the service was friendly, clean room, everything was perfect, lovely and friendly.

All was good but bo housekeeping. Also no hot water during the morning.

It’s good hotel

下午4點才能check-in，我們3間房，下午2點多到的，説衹有一間，那就一個人先住吧，居然要收$60的提早入住費，而且態度極其傲慢，硬説是酒店規定；住了那麼多酒店還真是第一次遇到這樣的事情，對逸林的印象瞬間變得很差！