Holiday Inn Express & Suites Fort Worth Downtown

Holiday in 環境和服務還是可以保證的，在陌生的城市不願意踩坑的話可以直接預訂

It was just an over night stay before a surgery. Room was clean. Beds looked clean. Coffee maker was a no go. But you expect that…We would stay again.

It was not good. My husband and I stayed at 1111 W Lancaster Ave January 12-14 2024. We arrived at about 3:00pm. There was only one lady at the desk. She was checking in a man with 6 rooms and she was having computer problems. By the time she got to us, the line was pretty long behind us. Another lady came to help. We took a cold shower Friday night. Saturday morning water was hot. Coffee pot didn’t work good. Buffet breakfast was okay but ran out before being refilled. Parking was very tight. We had a horse trailer and when asked, we were told they were trailer friendly. (No way). Had to park the trailer elsewhere. Left 7:00 Saturday morning and returned 8:00 that night tired and ready for a shower and bed. Our room had not been cleaned. Called for clean towels and coffee for the next morning. It was delivered to us. The staff was very nice and apologetic. Water was hot Saturday night .We will not stay at that location again.

Marquita at the front desk was so helpful and friendly. She made it feel like home away from home. She is wonderful and deserves to be commended for her excellent customer service.

I reserved a double bedroom. They wanted to give me a single king. When I told them that it wouldn’t work for me they gave us a king suite. When we pulled the coach bed out the bed was dirty and there was trash in the bed. When I took a shower I could only get HOT water. I had to wash my hair and body off from the sink. There was dirty trash in the trash can when we entered the room.

Every single staff member at this hotel were so friendly and hospitable and it was much appreciated. The hotel was clean but is in need of some repairs and maintenance. Hopefully then invest some funds into the hotel to make it better. Breakfast was good and I enjoyed the free breakfast.

There were a few glitches with some appliances in the room not working and the floor ice machine not working. In all fairness, I didn't report them. Everything else shined so bright it was all minor by comparison. Cleanliness excellent. Staff very friendly and welcoming. Convenient location.

When we arrived there original double queen we booked was not available but the front desk was very accommodating to make up for the issue.

The front desk lady Hillary was so helpful and really made the stay great. Her awesome personality and patience helped our trip less stressful!