Extended Stay America Suites - Fort Worth - Southwest

The front desk staff were courteous. Housekeeping could be a little better. Floor in my room had not been vacuumed. But overall decent place to stay.

Upon arrival I apparently woke up the rudest employee in the logging industry. Stated I would have to put up a $100 cash deposit and I asked why this wasn’t disclosed at time of booking? So I said I would go to an atm because they did not have one and she said I need to hurry because at midnight I would loose my booking! I then said I would rather cancel cancel my booking and she then stated I would have to do that online with Travelocity! In no way accommodating! I will never recommend Extended Stay America! I have 19 employees and if one ever treated my customer like this they would no longer be employed! Although I left and went to another hotel they still charged me for the stay!

The front desk staff was acceptable but not friendly. We have never stayed at this hotel chain before with a kitchen and when I went to ask for dishes/utensils (they were limited), the coffee pot was worhless (got alot of grounds in my coffee), we asked for an extra pillow (none was available), the tub was dirty (so good thing I brought cleaner to clean it before showering), and the phone didn't work. Not a good experience for first-time users.

The property is tired over-extended. They require a cash -yes cash deposit on the room to be returned on check out. This is unheard of and unreasonable.

Got to the hotel with a reservation for 2 rooms. Lady looks up the information and tells me they had tried to call me to let me know they were oversold and they had no rooms available. That was how our stay went. Thank you.

This is my second time staying at this hotel and, like the first, it was exactly what was needed. There aren't any frills, unless you count a full kitchen (which is great for long stays or trying to save money), but is solid and great for those who are travelling. The staff are kind and efficient. The hotel is older but clean. The only true "complaint" I have is that their handicap parking is greatly lacking.

This was exactly what we needed! We had an emergency situation resulting in family being admitted into JPS Hospital and we were unsure of length of stay. This hotel was less than 10 miles away and reasonable enough that we could afford it if the stay required ended up being lengthy. The staff was friendly, the room was acceptable and, when the stay ended up being shorted than expected, the hotel refunded the remaining amount with no questions asked. Would stay at again.

Overall I would book again,but it definitely needs a deep cleaning. Door needed to. Replaced

Hotel room was little outdated. Back door stayed propped open all night both nights we stayed.