25hours Hotel Frankfurt The Goldman

這個是25 Hours酒店的第一家，距離歐洲中央銀行總部很近。每間客房的裝修風格都不一樣，房間的設計理念都記錄在一本畫冊裏。早餐很豐盛，顏值也高。

모든면에서 최고 / 가성비 최고

Gutes Hotel für einen Business-Trip. Spezielle aber coole Einrichtung. Im Vorfeld zu meiner Buchung wurde meine Frage zur Zimmerkategorie leider trotz mehrmaligem Nachfragen nicht beantwortet. Check-in war sehr freundlich, auch bekam ich ein Late-Checkout bis 14.00 Uhr und der Check-out war auch sehr freundlich. Frühstück in Ordnung.

The breakfast was good and the room was unique with various decorations. The free minibar was nice. However, the bathroom exhaust fan was noisy.

The breakfast staff was particularly friendly. One morning I returned to my room after breakfast. The room was already cleaned which I really appreciated. But while sitting at my table on my computer, there was a brief knock on the door and within seconds a man entered the room. He said he wanted to check on the room. I did not really mind because I was dressed and seated at my table. But had I not been dressed or in the bathroom or in bed, it would not have been acceptable. He should have waited for me to respond or answer the door. I do not always lock the door behind me. Respectfully, Alan

Nice hotel, easy to locate and get into Frankfurt central via the underground. Positives include a good sized room, fast internet, free minibar, comfortable bed, quiet room. Room had plenty of lights but still seemed dark in places. Couple of issues with the room initially, safe not working and crisp pieces in a couple of places. Mentioned to front desk and the safe was repaired but crisp pieces still there when leaving. Also, used cups were left on one occasion. I would stay again but was a little disappointed with the thoroughness of the cleaning.

Besides the comforty beds, I love the breakfasts here. Especially the service of Georgia. She’s so nice and welcoming that I almıst feel like I’m home and someone cares for me. Always happy to be back and seeing Georgia. All in all everthying is fine!

Hotel was great and perfect location to get anywhere in city. Very easy one minute walk to street car and five minute walk to subway station. All staff at hotel was very helpful. Bar was nice. The Italian restaurant inside hotel had good food but the hostess/waitress (younger one) was rude and did not like serving Americans.

I will start with the bad part. I booked a room for 1 night, one month in advance. 48 hours before my arrival, I received an email stating that they are overbooked and that they are relocating me to another 25Hours hotel with an upgrade and they wrote: "If this is not an adequate solution for your stay in Frankfurt, we of course offer the opportunity to cancel your existing booking free of charge – regardless of the reservation status and cancellation policy booked. " After a few emails, I demanded that any further communication should be by phone and through the Hotel Manager. I was notified that the Hotel Manager will call me "Shortly" and the Manager never called. I emailed them back that I will go to the hotel and I expect to have a room ready and that I expect to meet the Manager who promised to call and never did. The Next day, I went to the hotel, found my room ready to check in, and I asked to see the hotel manager. The receptionist went to the Manager, then came back and told me that the manager is not available (Although I know he/she is there from the staff). Rule #1: When a guest asks to speak to the manager, the manager should respond and not avoid the guest. Ignoring such a request and failing to fulfill a promise to call "Shortly" only indicates a very very weak and unprofessional management. It also means DISRESPECT to the guest. You could have had someone else call or meet me one behalf of your and represents hotel management. Now the Good part: Rooms are small but nice. The staff at the restaurant are very friendly. The staff at check-in need some training. Breakfast buffet doesn't have a huge variety but convenient. The location of the hotel is very good. Bottom Line: This hotel should be a two/three stars hotel not a four stars. Next time I will stay in another hotel.