Hyatt House Nashville/Franklin Cool Springs

This was a very well kept property overall central to multiple restaurants and a Wal-Mart within walking distance. The room was nice and spacious and had a home away from home feel to it. The beds were comfy and the linens were fresh. Amenities such as microwave, refrigerator, stove, dishwasher and sink. The outside offered a relaxing terrace with bbq grills, tv and plenty of seating. The dining area was also nice. They also offer an evening cocktail, tho it was closed during my stay. Parking was free and seemed to be fairly safe. There was a guy just kind of hanging around the parking lot during my stay, but I'm not sure if he was another guest or a local. Additionally, be careful using side doors for a quicker exit. You may end up walking further to your car. A few other issues would be the surface cleaning in the bathroom. The shower could definitely use a deeper cleaning. On the surface, it appeared clean. However, there was scum starting to accumulate on the glass and the flooring of the shower was starting to become dingy. The walls were thin so you'll definitely be able to hear your neighbor if they're more of a loud talker. This property also has a policy that is posted of entering rooms within the first 24 hours of your stay so be mindful of that. Lastly, the breakfast was horrible. Not sure if it was just a bad day, but everything was either under cooked or overcooked. However, multiple places to grab breakfast near. All in all nice property and would stay again.

Everything was good my only 2 complaints was thay on our 2 day the pool was dirty and it took them a minute to get it cleaned and the housekeeping staff walked in on my son taking a shower with the do not disturb sogn on the door.

This was the second time I've stayed at this location. I came back because our experience on the first trip was wonderful. The only negative this time was noise. There was a large family reunion group staying at the hotel at the same time and they were a loud bunch. At 10:30 pm they were still carrying on in the room next door to ours and it sounded like we were sleeping next door to a daycare- lots of squealing kids and loud bangs and adults trying to talk over the noise from the kids. I didn't complain to management because I thought they are probably getting to play with cousins that they don't see often and truly what is a more lovely sound than that of the laughter of young children? I'll come back but I think I'll request a room on the backside of the property as the front can be loud when large groups gather out front to leave. Ben at the front desk checked us in and at first couldn't find my reservation (booked through Orbitz). He found it and was most gracious and helpful. All the staff were very friendly. We were also there when the hotel had a celebration event and had free hamburgers, hotdogs, salads, fruit, snow cones, games, etc. It was a wonderful surprise.

Breakfast was good, we arrived on a Sunday (omelette bar on website does not state that this is only Wednesday-Friday), so we did not get to indulge. Beds were VERY comfortable in our suite, room was spotless. All staff I talked to were very nice. I was a bit concerned that Hyatt House does have homeless living in the hotel. Where we live, this spells crime and trouble. As far as I am aware, there were no incidents, but I would not let kids roam about. In fact, one of the gentlemen living there told us about the downed elevator and the other one is acting up (there's only 2 elevators). My husband helped direct 2 inebriated men, also living at the hotel, to get off the elevator to their floor. While the hotel was clean and comfortable, I'm not sure if I would stay here again.

Great hotel, in good location. Very clean and room (suite) was spacious. Good breakfast selection

Enjoyed my stay at this location very much. Only complaint would be water pressure at the bathroom sink, but the water shower in the shower was amazing. Suite was large, very spacious - like a small studio apartment! I did not go to the breakfast, but it seemed more than adequate. I would definitely stay again.