La Bastide du Clos des Roses

Stayed here for 1 night. Pulled into the lot at 3:00pm and it was mid 90's and hot as hades. Checked in and they asked us if we wanted to eat dinner and breakfast. We decided to as the hotel is not close to anything that I could tell. They also mentioned that had a pool which seemed perfect given the heat. Room was very large and the AC unit had no chance to cool this room adequately given the heat. But OK, if not trying to sleep. So I drive to the nearest town to buy swim trunks and come back to the hotel and go to the pool and am shocked to see that the water is green and it looks like it hasn't been cleaned in weeks? Pro's: 1) Dinner and breakfast was pretty good. 2) Room was well decorated and huge. 3) Setting of the hotel is beautiful. Con's: 1) Pool was unuseable IMO 2) AC not adequate to cool the room for sleeping in the hottest weeks of the year. AC did not blow on the bed but off to the side which did not help. 3) Hotel was pretty expensive, so was surprised at the pool situation.

Four of us (Americans), went to do the visit of Clos des Roses Vineyard on July 12. The visit was great; Julie (I think) spoke English well and responded to all questions and was very kind and patient. It ended with a nice wine tasting. We had made reservation for lunch at noon, right after the visit. The restaurant was completely empty including the outside terrace and the hostess asked us where we wanted to sit. We pointed to a table bordering the garden, which was dressed for four with an extra napkin with a glass at the end of the table (see picture, It was not reserved). As she started to walk us to the table, the Maître D walked quickly up to her and told her in French as if we did not exist “no, not this one, it is for five; tell them to pick one of the two in the middle”. I happen to be perfectly fluent in French but did not say anything. The three ladies and I sat down a little upset about the lack of effort and rudeness coming from the person in charge. When it came to order drinks, we ordered a couple of glasses of wine (two of us were driving). The sommelier asked if we wanted flat or sparkling water and I responded “une carafe d’eau s’il vous plaît” (tap water). He scowled, looked extremely annoyed and left. About 10 minutes later someone brought us 4 “amuse bouches” but we still did not have water or wine. I asked the young waiter for water again and he went back to the kitchen. A couple of minutes later he came back and said they could not give us a water bottle, but he would bring 4 glasses. It was hot that day and we still did not have water after 20mn at the table. We decided to leave. It is mandatory in France to provide free water in restaurants, All French people know that, tourists often don’t. They did have bottles because their bottling plant is across the hallway from the restaurant, they produce 60,000 bottles a year! It was from the start clearly a case of “we’ll just put the non-French speaking Americans where we want and we will treat them as dumb foreigners”. Only one other table had shown up by the time we left. The manager and the Maître D started following us back to the car trying to talk to us once they found out that I could speak French. The fact that they do not export any of their products may explain why they would not care about the bad publicity. Stay away from the restaurant for sure, as for the visit there are plenty of other nice vineyards in the area.

Magnifique hôtel au calme à l’extérieur de la ville en plein vignoble. Le personnel très professionnel, agréable et souriant. Pas de buffet au petit déjeuner mais une magnifique carte à commander à l’avance. Très belle piscine et très grande chambre.

Après plusieurs recherches je décide de réserver dans ce lieu pour nos anniversaires respectifs . Arrivée sur ce lieu dans cette grande allée on est de suite dépaysé par cette bâtisse et sa verdure. Côté restauration nous sommes venu un jeudi soir ou la musique fait partie du repas cela est très agréable. Les mets dans l'assiette super. Le personnel au petit soin. Concernant la partie hôtel la il y a un petit bémol pour ma part. La chambre est très joliement décoré le jardinet privatif un plus. Le ménage est pour moi à revoir ( siphon de douche sale, sèche serviette avec des éclats boussures dessus et poussieres négligées . Étant du métier certaines choses mon un peu refroidi malheureusement. Je n'ai pas voulu gâcher mon séjour et n'ai rien dit . Mais je pense que si ce point était amélioré le service serait au maximum du top. Pour autant je reviendrai car nous avons adoré tout le reste l'erreur est humaine et je suis sur que le problème sera remonté et rectifié. Merci à cet établissement en tout cas pour ce séjour magnifique.

Une fois de plus, soirée inoubliable, ambiance spéciale musique du jeudi. Menu gastronomique avec vin blanc bio du domaine, un régal. Rapport qualité prix sans reproches. Equipe au top dans tous les postes. Merci.

Il y a le rêve et la réalité, gîte loué pour un anniversaire par une amie, un cauchemar, sale et je dis sale pour ne pas dire insalubre , couleur de la piscine entre le jaune et le vert, terrasse de la piscine remplie d’herbe, drap sale ampoule cassée au sol et kleenex utilisé dans les chambres… a fuir….heureusement elle a été remboursé!!!!!