Roche Harbor Resort

Would give negative stars if I could. I arrived at the condo unit and found it to be much older and dirtier than the photos online, including a disgusting stain on one of the bedroom carpets. Instead of complaining because I didn’t want to make a fuss and ask for a new room, I left it alone. Hours after I checked out, I received a baseless and accusatory email stating that the resort had found evidence of me violating their policies by secretly bringing a pet to their unit and staining the carpet. They charged me a $100 penalty and cleaning fee. I flew in from NYC for a 2-day wedding, I absolutely did not have a pet with me and this stain was already there when I arrived. They didn’t even try contacting me ahead of time to see if this stain was already there before I arrived. Absolutely ridiculous. The unit was also missing towel sets for everyone in our group even though they verified twice leading up to our check in how many guests would be there. They also didn’t have enough bedding for the pull out couch and their front desk is unreachable at night, so you’re out of luck if you discover you need amenities after the staff’s gone home. If you stay here do, make sure to take photos documenting all the stains/issues with the unit upon arrival so that you don’t get charged baseless penalties.

It is a pretty little place. Very busy. Very noisy if in Quarryman. Upstairs neighbors sounded like they were re arranging furniture all night. Then in the morning, they got up early to enjoy the sounds of trucks unloading and employees talking on speakerphone in the center with me. After they finished a quick cup of coffee, they must have decided to rearrange the outdoor chairs and table for an hour or so. Sarcasm aside, I can see how some very social people might enjoy this place. I did not. I guess I fell for the "peacful" or "relaxing" bit. Where we were was anything but. As a matter of fact, this was one of the least relaxing places I've ever stayed. Couldn't sleep due to noise. Trucks come right outside around 5 AM and unload. Nothing is included and there's no cooking in the quarryman rooms, so you're buying way overpriced meals (with poor service that forgot my food TWICE). McMillans had excellent food, appropriately priced. There was a wedding one of the evenings, so perhaps that really put a damper on things, but it really was noisy and underwhelming throughout. Just a nice, extraordinarily overpriced, super noisy room right next to vehicles, listening to conversations outside on the street, purchasing crappy food (to be fair, just the café qualifies as crappy, but it's the only breakfast option) as part of a "resort" that's completely open to the public. *** makes this a resort?

We stayed in a suite in the Quarryman part of the hotel. Very nice room, comfortable. I'm giving it 3 stars as the hotel engages in the 4 sins of modern "hotelism": 1) Resort fee (5% of total bill, the courts we wanted to play on were closed for repairs); 2) No housekeeping. They told us this upon check-in however, we talked to the housekeeping staff and they made up the room 3 of the 4 nights we were there; 3) 3% service fee in the McMillin's restaurant. Apologies to the hotel if they are not affiliated with this restaurant but I believe they are; 4) Checkout at 11am. It's sad to stay in a hotel in this price range and feel like you're getting nickel and dimed.