Furore Grand Hotel

This is the worst-staffed hotel I have ever dealt with. My wife's father passed away while we were traveling, and they would not accommodate any changes or at least give us a credit to come at a different time. They should understand when unexpected emergencies happen and at least let you come on various dates. Instead, they keep all your money and tell you tough.

My recent stay with my wife at the Grand Furore Hotel was, unfortunately, a significant disappointment on many levels, though it could be improved with some simple fixes. The Positives: The facilities are new and beautifully appointed. It has only been open for 1 year and this is its second season. The pictures on the website are accurate, and everything was in top-notch condition. The food and service at the restaurant were excellent, living up to the level one would expect from a Michelin Star establishment. This was true for both breakfast and the tasting menu dinner we enjoyed. Rafaela (?sp), the restaurant manager, was amazing and helpful, and also one of the few staff members that spoke and understood English well. The pool area was beautiful and comfortable for a day of lounging, with plenty of shade options. However, note that none of the pools are heated, and there is no hot tub. The hotel is located off the beaten path in the small town of Furore which is both a positive and a negative since it is somewhat difficult and very expensive (taxi or private car service) to get anywhere else on the Amalfi coast. The Negatives: Despite the food and the beautiful facilities, we left frustrated with our stay. Given that the hotel charges over $2,250- $ 2,500 per night (luxury suite), our expectations were extremely high, and we compared the experience to what we've experienced at other similar 5-star resort hotels. Unfortunately, this hotel needs a lot of work to be worth what they charge. You can stay in a beautiful hotel with a nice view and mediocre service for $1,000 per night. Don’t expect anything extra here – they won’t bother to learn your name, remember your preferences at breakfast, or offer any small extras like popsicles at the pool. Suprisingly for this caliber of hotel, only a small handful of the staff actually speak and understand English well. Overcharging: I would recommend double checking your credit card statements. The hotel charged my credit card twice for the initial deposit. I caught it on a credit card statement a few weeks later and had emailed reservations about it and after 1 week they got back to me and said that they researched it and validated my claim and would process the refund immediately. Three weeks after that, it had not yet been refunded and only when I spoke to the GM at the hotel itself during our stay and brought it to his attention along with the other issues noted in this review, did the hotel refund my account the next business day. Not sure if I would have ever seen that money had I not caught the error myself. Service Issues: The housekeeping staff "forgot" turndown service in our room on two of the four nights of our stay. On our first night there, we came back after dinner to find our wet towels on the floor and open curtains. When we notified the front desk the next morning, Vincent at the front desk staff first lied, saying they do not provide turndown service unless we ask for it

This Small Luxury Hotel is a jewel in Furore, Italy. It is very peaceful and serine and the staff in all areas were exceptional! They go above and beyond trying to please their guest and make your stay memorable. They offer a complimentary shuttle service down to Amalfi ((15 minute) and they also have a fantastic concierge named Vincent who was so helpful with recommendations and scheduling for dinners, boat tours and drivers. The spa was also very relaxing and the two outside pools offered a spectacular view of the coast. From the time you arrive until you depart you are pampered and service throughout was impeccable. It was a wonderful place to create new memories!

I had a wonderful stay at this hotel! The front desk staff were welcoming, attentive, and always ready to help with a smile. The restaurant employees were just as impressive, very friendly, professional, and made every meal feel like a special experience. Their service truly elevated my stay.

The attention to detail at this hotel was second to none, all of the staff were amazing, the hotel and setting stunning, room was beautiful with great amenities, breakfast experience was outstanding… we had the best time and only wished we were there for longer. One of the best hotel experiences, and we have stayed in some amazing places… Marina Bay Sands, Mandarin Orientals, etc, etc… thank you!

I stayed at this hotel for 3 nights in August for my honey moon and also my friends wedding was here. I’ve stayed at many premium hotels and resorts all over the world, and given The Grand Furore’s price range I can say this was the worst. In summary, it is the most outrageously expensive and underwhelming experience with little to none of the things you would expect to justify its price tag. The hotel was about €1300 per night. - The morning breakfast was completely average, the coffee was just pod coffee. The pastries were excellent. The scrambled eggs would be if someone who had never made eggs before had made them. And they had the audacity to charge extra if you want eggs Benedict or different eggs. A cool €24 - €48 burger by the pool - not enough bottles of water, then charge you €8 for a bottle - gym with minimal facilities, outdoors with no aircon, tiny water cups to make sure you buy water from them for €8 - poor service around the pool - poor service at breakfast The hotel itself is stunning, and perched on the cliff top is beautiful. And has a really beautiful spa with sauna and cold lounge. I’ve stayed at some amazing resorts in the world that are similarly priced to this, One and Only Dubai, Alila in Bali, Andaz in Hawaii, and I’ve never been as disappointed as I have with this hotel. Originally I was tossing up between here and the Belmond Caruso and given I might never come to the Amalfi again I’m genuinely upset I stayed at this hotel. Do yourself a favour and stay somewhere else.